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U
UA1005
December 3, 2024
Question

ACH overcharged fees

  • December 3, 2024
  • 1 reply
  • 0 views

I’m being charged over the $15 max on ACH transaction fees. In the last 4 months it’s over $112.00. Why? It’s suppose to be 1% not over $15 max. I called customer service yesterday & she tried to refund, and it wouldn’t let her and she also was denied. But she’s showing that it shouldn’t be over $15. Who do I call to get this taken care of? Thank you 

1 reply

J
jeanbiverly_
December 3, 2024

Hello, @UA1005. Thanks for reaching out and sharing your concerns about the ACH transaction fees. I completely understand how concerning it can be to see unexpected charges, especially when they should be capped at $15.

 

As stated on the Payment Rates page, our QuickBooks pricing structure is set at 1% of the transaction amount, with a maximum fee of $15 per ACH transaction.

 

To help you resolve this issue promptly, I recommend contacting our payments support team. They have the expertise to investigate your account specifics and can take immediate action to address any discrepancies in your fees.

 

Here's how:

 

  1. Log in to QuickBooks Online (QBO).
  2. Navigate to the Help (?) button.
  3. Open the Search tab and click Contact Us.
  4. Enter your concern in the provided field, then select Continue.
  5. Choose to either Have us call you or Chat with us.

 

 

Our support hours are as follows:

 

  • Solopreneur, Simple Start, Essentials, Plus: Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT.
  • Advanced: Any time, any day.

 

Additionally, here's an article that can help you find answers to common questions about how QuickBooks Payments deposits work in QBO: Common questions about QuickBooks Payments deposits in QuickBooks Online.

 

We value your satisfaction and are confident that our support team will help clarify any confusion. Take care.

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