Add an Expense Submitter user type not working

Hi,

Is anyone having this issue, and do you have a resolution also?

I can no longer create a new user for Quick Books Online for an Expense Submitter. I can only use Expense and time tracking, but we do not use time tracking. Then when I create my own user type, it does not work and it disappears. I have spent hours on the phone with different tech support. I have tried Chrome, Mozilla. I have tried my user to do this, another admin user login.

It seems as if this started happening in Jan or Feb.

I have an open Case ID, now for almost 6 weeks, and each time I call to check in I am told that it is a escalated case id, effecting other users, but there is no resolution and no communication. And my employees cannot be added to submit expenses. It is extremely frustrating.

Anyone else having this?