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BucksCtyAcct
September 12, 2023
Question

Add Bill feature from check

  • September 12, 2023
  • 1 reply
  • 0 views
Background in a nutshell, but not necessarily needed: bills come in to QBO from a 3rd party import. Then, once paid, checks are also imported. Normally, we go into the check, and click "add bill" on the right hand drawer/panel to associate check with bill, and that changes it to a "billpmt - check" and closes the AP.
 
It seems QBO recently took that side panel (add bill) away.
 
So, you would want to use Vendors > Pay Bills, and click off the bill, as the check will be a credit there. BUT- the reason we don't like to use this, is it seems to NOT turn the check into a billpmt - check. We've tried it several times...
 
So, my question is two-fold:
 
1. Does anyone know how to get the side panel (add bill) back in the check screen? Is there a setting or something I don't know about or is this feature just gone?
 
2. Does anyone know why it wouldn't turn the check into a "billpmt-check" upon using the 'credit' in Vendors > Pay Bills?
 
Thanks for any help/feedback you may have regarding this!

1 reply

M
Maybelle_S
September 13, 2023

Thank you for providing us with detailed information about the concern you’re having, BucksCtyAcct.

 

Upon reviewing our records, I've found that there's an open investigation about the Add to Check panel section not showing when creating a vendor check. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-92466. Here's how:

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

Furthermore, vendor credits represent amounts owed to you by your vendor, essentially serving as credit equivalents. These are non-posting transactions that cannot be printed. Consequently, when you use them to settle a bill, they will not appear as a bill payment check.

 

Feel free to reach out if you have any more inquiries regarding bill payments. I'm here to assist you with any QuickBooks-related issues you may encounter. Thank you for being a part of our Community, and I wish you ongoing success.

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