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T
TheOrganicRobin
March 1, 2024
Question

Add Favorite Location Failing

  • March 1, 2024
  • 1 reply
  • 0 views

I'm not able to add a favorite location if it is close to another favorite location already saved.  There are two stores I go to that are in the same shopping center and I can only add either one or the other, not both.  There is no error in the user interface when using QuickBooks Online, but the XHR error in the browser dev tools is attached and pasted below.  How can I add both locations to my favorite locations for mileage tracking?

 

{
"data": {
"createTrips_TripPlace": null
},
"errors": [
{
"$type": "/Error",
"code": "TRIP-102",
"type": "VALIDATION_ERROR",
"message": "Place Location should not be within configured radius of another favorite place already stored",
"$sdk_provider": "com.intuit.sb.trips.v4.PlaceProvider"
}
]
}

1 reply

R
RCV
March 1, 2024

Thanks for taking the time to write your concern here, TheOrganicRobin.

 

I can see how convenient it is to efficiently track mileage of your business. As the QuickBooks Online (QBO) app recognizes the location address created, we are unable to add them to your favorite lists if the street address is within the same locality as the location. If not, we can create and manage a list of your favorite locations again that will auto-populate when it comes time to review your trips. Here's how: 

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Expenses then select Mileage (Take me there).
  3. In the Add trip dropdown ▼, choose Manage favorite locations.
  4. Click Add favorite location, or choose an existing location to edit.
  5. Enter an address in the Address field. QuickBooks may auto-suggest the location as you type.
  6. Enter a Name for this location.
  7. Press Save when finished. 

 

To learn more about setting up vehicles and mileage tracking in QuickBooks Online and the QuickBooks Online mobile app, check out this article: Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app. If you encounter problems tracking your work trips on your Apple or Android device, visit this article to be more guided: Fix mileage tracking issues in the QuickBooks Online mobile app. 

 

Furthermore, I've added this reference to guide you on how to track mileage reimbursements when employees use their personal vehicle when going on business trips: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

 

Let us know in the comments below if you have additional questions about mileage tracking. We're always here to help. Have a good one!

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