Adding a product using the duplicate button.

Thanks for letting us know, tkmiller. I can help rectify unusual behaviors after adding a product using the duplicate button.

Beforehand, may I know if there are any error notices received after modifying details on your duplicate product item? Any additional information would be much appreciated.

When completing tasks in QuickBooks Online, sometimes a browser is loaded with frequently accessed pages, which results in some unusual behaviors. If you haven't followed any troubleshooting steps yet, we can perform them individually to help rectify the possibility of a webpage issue.

You'll need to access your account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If you're able to save and close the changes made, switch back to your regular browser and clear its cache to remove the temporary files or use a different supported browser.

Moreover, you can utilize this resource if you need help when tracking receivable transactions after invoicing your customers: Record invoice payments in QuickBooks Online.

This forum will always be available whenever you require additional assistance managing product services and items in your account. Just let me know any time in the comments below. Keep safe and have a great weekend ahead!