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Summerset97
November 8, 2023
Question

Adding an admin to QuickBooks account

  • November 8, 2023
  • 1 reply
  • 0 views

We have QuickBooks Pro desktop and need our IT staff to be able to contact QB support.  How do we set them up as admins on our QB account so that they can contact support without having to pay for them as users?  They aren't using QB.  Just updating and need to contact support.

 

Thanks

1 reply

4
4Gal
November 8, 2023

Are you using QB Online or QB Desktop?

S
Summerset97Author
November 8, 2023

Desktop.

AlcaeusF
AlcaeusF
November 8, 2023

Hello Summerset97,

 

Welcome to the Community. I'm here to help you with your concern about adding users as admins to your QuickBooks account.

 

You can only have one Company primary admin and Intuit Account primary admin in QuickBooks Desktop. I have a link here you can visit to learn more about the admin role access for Desktop: Transfer the primary admin role in QuickBooks Desktop.

 

We recommend users who don't have access to the QuickBooks program to reach out outside the product. They can use a web browser to access our website and request assistance from our QuickBooks Support.

 

We also have an article that will serve as a guide on how to add, edit, and troubleshoot QuickBooks Desktop Pro and Premier user login and restrictions. Check out this link for your future reference: QuickBooks Desktop users and restrictions.

 

Comment below if you have more questions about adding users or managing your QuickBooks account. We'll be sure to lend a hand. Have a great day.

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