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H
hgivler
June 12, 2024
Question

Adding Mileage

  • June 12, 2024
  • 2 replies
  • 0 views

Hi. Has anyone had issues entering mileage into QB. Our company is driven by job numbers when entering anything for a client. Now when I enter mileage I can no longer type in the job number or name of the client. We have 100's of clients. I have to scroll through client names to find the correct job to put the mileage against so we can bill for travel time. It takes from 15-30 minutes to enter mileage into QB now. The new 2024 desktop version is horrible. Does anyone have a workaround? I would love to be able to type in the client name or job number like you could do before. I am so very frustrated right now. It is taking so much longer. I certainly do not call this an improvement. Of course, you cannot speak with an IT or software person at QB to help resolve your issue. Also, do we need to "copy existing vehicle mileage data" this keeps popping up. I can't get answers from QB. They never know what to tell you when you call support. Terrible customer service.

 

Thanks,

2 replies

K
KimberlyS
June 12, 2024

I recognize your need to enter the job number or client name for efficiency when entering mileage, hgivler.

 

With the advanced mileage tracking experience, you'll select the job number or client name instead of entering them directly from its designated field. Therefore, I recommend sending feedback directly to our product engineers. They will collect your ideas and potentially integrate them into upcoming updates to ensure that the product can cater to various business requirements in the future.

 

Here's how: 

 

  1. Proceed to the Help option, then select Send Feedback Online.
  2. Choose Product Suggestion and enter your product insights when the pop-up window displays.
  3. Click Send Feedback.

 

Moreover, the pop-up message about copying existing data will appear if you already have mileage data, which can be gone once you've signed in to your Intuit Account. For more information, refer to this article: Set up mileage tracking in QuickBooks Desktop.

 

On the other hand, you can generate and customize various mileage reports to gather insights from your mileage expenses for each vehicle or job you have.

 

I'm here to help if you have any other concerns in the future regarding entering mileage in QuickBooks Desktop. Consider notifying me by leaving a reply below.

H
hgivlerAuthor
June 13, 2024

The update to the mileage tracking is horrible. The other thing I noticed is when you add mileage manually, it automatically approves it. If you make an entry error you can't correct it. Not every business approves mileage in advance. We are a service company. Emergencies happen. We have a process that works. QB has done a fabulous job of making my job worse.

 

I have sent feedback to QB. I have in the past. They don't do a thing about it or respond. I don't foresee this issue getting resolved any time soon. Nor will I hear back from anyone. I regret upgrading to 2024. It has more problems than it was worth. 

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