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GRTac
December 31, 2022
Question

Additional Page Printing for QB Credit Card Receipts after Update despite Template Setup

  • December 31, 2022
  • 2 replies
  • 0 views

Today I updated to Quickbooks Desktop V31.0 R12. It has changed how receipts are printing (but only credit card receipts). It is now adding an additional page with "Payment services brought by: Intuit Payments Inc." details at the bottom of my preset template. The template still works for cash transactions and the top of the credit card transactions. Where can I remove the printing of this new "page 2?
There is nothing in the template customization to remove this new printing of Intuit details at the bottom. Nor does it show up in the template preview.

 

Images what is now printing is attached. 

2 replies

C
ChristineJoieR
December 31, 2022

Hi there, @GRTac. Allow me to share additional troubleshooting to sort out any damage in the file and resolve it.

 

You can run the Verify/Rebuild tool. Verify data will detect any damaged file. Rebuilding will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. Having a backup copy allows you to restore it to undo the changes if there are changes that occurs,

 

Follow the steps below on how to verify data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK when you see the message, QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

  1. On the top menu, then click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  6. Run Verify Data again to make sure there's no error.

 

Then, update your QuickBooks Desktop to its latest release. Follow these instructions:

 

  1. Go to the Downloads & Updates page.
  2. Click the standard setup link.
  3. Select the country, product, & version and click the Search button.
  4. Click the Get the latest updates link.
  5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
  6. Follow the prompts on the screen to install the updates.
  7. Restart your computer after the update is installed successfully.

 

If the error continues, I recommend reaching out your Technical Support Team. An agent can take a closer look at it and escalate this issue to a higher tier for further investigation if needed.

 

I'm also linking these articles to guide you on how to fix web connect and renaming rules errors:

 

You can always come back here in this thread if you need more help with managing your credit card receipts. 

BigRedConsulting
BigRedConsulting
January 1, 2023

@ChristineJoieR

 

You appear to have answered some other question here.

 

Rebuild will not change how any form prints in QuickBooks. Which you should know.

 

It certainly will not remove the text seen on the OP's attached image, which Intuit obviously added to the printout. Which you should know.

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    GRTacAuthor
    January 2, 2023

    Thank you, BigRed. 

    I assume all other Quickbooks Desktop merchants with Quickbooks Credit Card Processing are also experiencing this new problem with the latest update. I have not found anything in preferences or templates where this new "quickbooks" text is stated and auto being added. 

    S
    savAM
    February 14, 2025

    I know this post is quite old, but did you ever find a solution for this?  We just recently set up QB payments and now it's printing this second page on our credit card cash sales.  Don't want or need this! 

    G
    GianSeth_A
    February 14, 2025

    I see what you're going through with the additional page printing on your payments set up for credit card transactions, GRTac. You can modify the print settings directly in your QuickBooks account. I'll be guiding you on how to perform it.

     

    Here's how:
     

    1. Navigate to the Printer Setup menu.
    2. Under the File tab, select Sales Receipt from the list and adjust the settings to prevent additional pages from printing. This should streamline your receipt printing process without the unnecessary second page. 

    We understand that every company has its own needs, and I recognize how this feature could empower your business. At Intuit, we are dedicated to addressing the needs of QuickBooks users everywhere and ensuring you have a fantastic experience. As we work on improving our services, I suggest contacting our product team with your feedback, as it plays a vital role in helping us enhance our features.

     

    To submit feedback, follow these steps:
     

    1. Go to the Gear icon at the top.
    2. Select Feedback.
    3. Enter your comments or product suggestions.
    4. Then select Next to submit feedback.

    As you continue to manage your account and transactions, check out this article for additional insights and guidance: Fix printing issues in QuickBooks Desktop. It provides helpful tips.

     

    Additionally, you can refer to this article in utilizing the tool to fix any related concerns: Fix common problems and errors with QuickBooks Desktop Tool.

     

    If you need further clarification, please feel free to reach out again. We're dedicated to ensuring your experience is smooth and beneficial. We wish you continued success in your financial management and look forward to serving you again soon!

     

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