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kcludlow
October 2, 2023
Question

After Sonoma update, QBO will not print invoices or sales receipts

  • October 2, 2023
  • 3 replies
  • 0 views

After updating the new Apple Sonoma, QBO will not print invoices or receipts. I cleared my cache and reinstalled my printer. I can print just about anything else outside of QBO, but I cannot print on QBO. Is this something we need to wait on QBO to fix?

    3 replies

    S
    ShyMae
    October 2, 2023

    I appreciate your efforts to resolve the issue, @kcludlow.

     

    I understand the importance of having printed copies of your transactions in QuickBooks Online (QBO). Currently, we have an ongoing investigation (INV-93599) regarding the printing of transactions on both desktop and Mac computers in QBO.

     

    I recommend contacting our Online Support Team so they can add you to the list of affected users. You'll be notified through email once the issue has been resolved.

     

    Here’s how to Contact our support:
     

    1. Go to the Help menu.
    2. Select the Search tab, then click Contact Us.
    3. Enter your issue and concern in the field.
    4. Click Continue.
    5. Tap the Chat or Callback option.
       

    For now, you can try downloading your invoices and receipts and then print them outside of the program.

    Check out these articles to help you manage your invoices and receipts:

    Please do not hesitate to reach out in the Community if you have other concern. I'll be happy to help. Stay safe!

    D
    drewmoon214
    October 3, 2023

    Once again, Quickbooks bugs are causing an issue with my business performance.

    I tried to save the invoices to a pdf and then print and the invoices and sales will still not print as of the new Sonoma update.

    Everything attempted to print is blank on page.

    So Frustrating

    P
    PMCDude
    October 3, 2023

    This happened to me, too.

     

    I tried opening QBO in a private window, no difference. I tried to print to PDF, no difference. I tried Firefox and Chrome. FIREFOX WORKED! Chrome did not.

    S
    stpi
    October 4, 2023

    Yes.  FIREFOX worked for us too.

     

    Thanks for finding it!

    M
    MelroseV
    October 4, 2023

    It's glad to hear that Firefox works for you @stpi. If you have other concerns about printing PDF files, don't hesitate to post them here in the Community. Wishing you a wonderful day!

    G
    gnixonatx
    October 4, 2023

    Still no resolution on this?  My report headers and footers print, but the text will not.  The only thing that works is if I export to Excel.  

    M
    MelroseV
    October 4, 2023

    Hi, @gnixonatx.

    I understand the inconvenience this situation has caused to your business. Currently, we still have an ongoing investigation about the printing of transactions via PDF in QuickBooks Online. 

     

    I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates regarding the investigation's status.

     

    Here's how:

     

    1. Go to the Help menu.
    2. Click the Search, then select Contact Us.
    3. Type your issue in the field.
    4. Click Continue.
    5. If you want to connect with us, click the Chat with us or Have us call you.

     

    For future reference, you can read this article on how to get the most out of your financial reports: Customize reports in QuickBooks Online.

     

    If you have other concerns, don't hesitate to post here in the community. Have a lovely day!

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