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chantosposta
July 28, 2023
Question

All invoices disappeared !!!

  • July 28, 2023
  • 6 replies
  • 0 views

I just logged in and all my invoices have disappeared. Even the new ones I create don't show up.

Since I see no other place to reach out to customer support or report a bug, I am reporting it here. 

This should be fixed ASAP as I imagine a lot of QB users are affected like myself. 

Getting these errors in the browser console when loading the invoices screen: https://app.screencast.com/4ZYhChYvVtBsG

6 replies

J
JamesAndrewM
July 28, 2023

Hello there,

 

We understand that your concern is important, and we want to ensure that it is resolved as soon as possible. Currently, we are conducting an ongoing investigation into the matter to identify the root cause of the issue. In the meantime, we highly recommend that you reach out to our QuickBooks Self-Employed Support Team for assistance. It will help us include you in the list of affected users and work towards a solution that meets your needs.

 

To speak with one of our experts from QuickBooks Self-Employed. Please follow the steps below to contact support:

 

  1. Sign in to QuickBooks Self-Employed.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can refer to this article for more information: Contact QuickBooks Self-Employed Support.

 

You can visit this transaction to learn how to categorize the transactions you download from your bank or enter into QuickBooks: Categorize transactions in QuickBooks Self-Employed.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

S
Studiomama
July 29, 2023

I’ve done that already and chat not working. Really frustrating to not have any support help. Are you saying that software all around is having an issue? 

    S
    Studiomama
    July 29, 2023

    This is horrible! I had to re-create a bunch of invoices and find clients data to send out a few that were urgent. All my history is wiped too. 

    C
    ChristieAnn 11
    July 29, 2023

    Welcome to the QuickBooks Community, Studiomama. I understand that reaching out to our support has been challenging for you and I can see how vital it is to show all invoices in your QuickBooks account. With this, let me point you to the right support team to assist you further on this matter.

     

    As mentioned above, the issue of several invoices being disappeared in your QuickBooks has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. 

     

    I recommend contacting our QuickBooks Self-Employed Support Team to ensure you are added to the list of affected users. This will allow our engineers to determine the number of affected users and to receive updates through email once the issue is resolved. Also, please note that they're only open from 6:00 AM to 6:00 PM Monday-Friday and Saturday, 6 AM to 3 PM PT.

     

    Lastly, I've included this article if you need more information on how QBSE can help you record your self-employed income and expenses, track mileage, and prepare your Schedule C tax form: Overview of QuickBooks Self-Employed.

     

    I'm always here to help if you have any other concerns or questions about managing invoices in QBSE. Just tag my name in the comment section and I'll get back to you as soon as possible, Studiomama.

    R
    rwclax13-aol-com
    July 30, 2023

    All my invoices disappeared on my desktop devices but I can see them on my phone

      C
      ChristieAnn 11
      July 30, 2023

      Welcome back to the QuickBooks Community, rwclax13-aol. As stated above, the problem about all invoices have been disappeared in your QuickBooks is recently tagged as an ongoing issue. Let me route you to the right support team to assist you further on this matter. 

       

      Please know that our product engineers are now working to fix the said issue as soon as possible. For now, accessing your QBSE account through the mobile app and viewing all invoices from there is the only workaround you can perform.

       

      Furthermore, I suggest contacting our QBSE Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

       

      Lastly, refer to this article if you need more help in managing your invoices in QBSE: Create invoices in QuickBooks Self-Employed.

       

      Click the Reply button below and post a comment if you have additional questions about invoices in QBSE. I’ll be right here to help and make sure this is taken care of for you. Enjoy your weekend.

      L
      Learning Tree Preschool
      July 30, 2023

      We are having the same issue.  All my invoices are gone.  No support on the weekend.  This is causing major problems.

      A
      AO2013
      July 30, 2023

      This happened to me as well. First I noticed a few days ago that my invoice template was erased when I went to draft several invoices. Because it was a weekday, I did not have time to reconstruct it in what seemed to be a new backend invoicing template implemented by QB at some point in the past few weeks. Trying to catch up on this admin work on the weekend and I find the problem has become catastrophically worse with the erasure of all invoices and of course no way to get support help. 

      J
      JHags
      July 31, 2023

      Im having the same issue here! I send out over 200 invoices a month and this is how I track payments coming in. Really wish customer support was available on the weekends.

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