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R
Ruby Kaye
August 23, 2023
Question

Amounts are not matching vendor credit and bill pay.

  • August 23, 2023
  • 1 reply
  • 0 views

I am trying to figure out. I had a vendor credit for $318.91 I used some on the last payment, so I have $184.53 left to apply to this next invoice. When I go to Pay bills, it is showing that it is applying the credit but when it goes to the next screen bill pay it is showing that it it's trying to pay them the full amount? not the amount it should be with the credit applied. My bill should only be $348.90 but it wants to pay the full amount. See attachment. Thanks 

1 reply

A
Archie_B
August 23, 2023

Hi there, Ruby.

 

Allow me to share some information on how you can manage your vendor credits to ensure they match the bill pay balance.

 

To properly handle this, we need to record a partial payment for the vendor credit first before paying the remaining balance in the online bill pay. This will allow us to make sure the credit is properly applied towards the vendor balance.

 

Here's how: 

 

  1. Click on the +New button and choose Pay bills.
  2. Select the bill for your vendor from the list. The available credit will show in the Credit Applied field.
  3. Under the Payment column, clear the amount and enter "0.00." 
  4. Then, make sure to hit Save and close.

 

Once applied, proceed with the remaining amount online. Like this:

 

  1. Go to the +New button and choose Pay Bills Online.
  2. Select the bill you want to pay, then Next.
  3. Review the payment info. If you need to make any updates, select Edit details.
  4. Select Submit payment to submit your scheduled payments.

 

I've added this article for more information about handling vendor credits and refunds: Enter vendor credits and refunds in QuickBooks Online.

 

You can also check out this link as a reference for entering bills and bill payments: Enter and manage bills and bill payments in QuickBooks Online.

 

Let me know if you still have questions about bill payments and bills. I'll be here to help.

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