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ward-halverson
February 6, 2024
Question

Another employee, vendor, or customer is already using this name. Please enter a different name error

  • February 6, 2024
  • 1 reply
  • 0 views
Currently have no employees listed, either active or inactive, so unclear why getting this message

1 reply

E
Erika_K
February 6, 2024

Hi there, ward. I'm here to share some details about the error you encountered. 

 

The error Another employee, vendor, or customer is already using this name. Please enter a different name, which means you have used an identical set of names. Since you've already mentioned you've checked your employee lists, I also recommend verifying if you have entered a similar identification for your customers and vendors, including the active and inactive ones.    

 

If this is the case, please note that QuickBooks doesn't allow identical sets of names. As a workaround, we can add special characters or a second name.  

 

However, if not, I suggest we perform basic troubleshooting steps to determine if this is a browser issue. We can open your account in incognito. 

 

Refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache to reboot the system. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reset the system, enabling you to work with a clean slate and potentially resolve any issues. 

 

Additionally, you can visit this article to learn how to set up and schedule your payroll to run automatically in QBO: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

 

Hit the Reply button if you have employee-related questions. Keep safe! 

B
bryanonthebeach
February 23, 2024

This has happened for various names that are not in my system as a customer, vendor or employee.  I tried it in incognito mode (Chrome) and got the same result.  Any ideas?

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MAnneJ
February 24, 2024

Thanks for joining this thread, Bryan. I appreciate what you've done so far on your end. Allow me to share some information about possible duplications of your customers, vendors, or employees and assist you in performing the appropriate steps.

 

 

Let's start with checking first if you have an identical set of names on the list. This way, we can verify that there are no duplicates. After that, let's check if you've entered similar identifications for them, including the active and inactive ones.

 

Also, we can try using other supported browsers to narrow down the cause. However, if the issue persists, you can contact our Support Team.

 

Here's how:

 

Sign in to your QuickBooks Online company.
Select Help (?).
Select Contact Us and choose a way to connect with us:

 Start a chat with a support expert.
 Get a callback from the next available expert.

 

By doing this, they can further investigate your concerns and provide you with the appropriate help.

 

Additionally, I've added this helpful article for you to check the importance of staying organized and keeping track of your customers in QuickBooks Online (QBO): Add and manage customers in QuickBooks Online.

 

Please don't hesitate to reply to this thread with any additional assistance needed in managing customers, vendors, and employees in QBO. Stay safe!

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