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arkvalleyinfo
February 13, 2019
Question

Anybody else having trouble with their iPad Pro and QuickBooks online? Can’t see everything...formatting off...unable to scroll the page etc. Thanks for your thoughts.

  • February 13, 2019
  • 12 replies
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    P
    Peteratgchristians
    January 25, 2023

    Yes we are having similar problems.  Once we updated our iPads to the new apple ISO (16 I believe). the format totally changed, and how you write up invoices because much slower.

    Adrian_A
    Adrian_A
    January 26, 2023

    Hi Peteratgchristians,

     

    I'm here to ensure the issue with your iPad gets resolved. 

     

    Have you tried the steps  shared by my colleagues? I'd suggest giving it a try. If the same thing persists, I'd recommend reaching out to our Phone Support team. One of the agents has the tools that can check this further. You can contact them via the ? Help button.

     

    Just in case you need tips and related articles in the future about the How Do I steps in QuickBooks Online (QBO), visit our QuickBooks Community help website for reference: QuickBooks Help Articles.

    I'll be around whenever you have concerns.

    P
    Peteratgchristians
    January 26, 2023

    Yes I have done everything that your colleagues have said but it hasn't resolved the issue.  From some of the other quickbooks community comments they too have had issues with the new format of quickbooks, specifically not being able to multi select.  So hopefully the issues is being addressed in your coming updates.

    V
    Video vivek
    October 4, 2023

    Yes I have issue on my iPad 

     I pay monthly for independent business account and none of the browsers work

    i am able to log in for like 5 seconds and then the site takes me back to log in page 

    do I have to pay more for the ability to use the iPad quickbooks app ??

    J
    JanbonN
    October 4, 2023

    Hi there, @video vivek.

     

    This isn't the experience we want you to have in using our product. Regarding your question, you don't need to pay more if you already have a plan to use the QuickBooks app.

     

    In the meantime, we can perform some troubleshooting steps to make sure the app is working fine again.

     

    Make sure you have a stable internet connection and an updated app. Then, follow these steps to clear your app's data.

     

    1. Go to the Settings, then select Apps.
    2. Choose the QuickBooks app from the list.
    3. Select Storage. 
    4. Tap on Clear data.

     

    Additionally, we need to perform troubleshooting on your browser to optimize it. Follow these steps: 

     

    1. Open Safari, then select Safari on the top left.
    2. Select Preferences.
    3. Tap Privacy, then Manage Website Data.
    4. Type “intuit” in the search bar to find Intuit cookies.
    5. Select Remove All, then tap Remove Now.
    6. Select Done.
    7. Close and Open the Safari app to apply the changes.

     

    If the problem continues, contact us using this link: QuickBooks Online Support.

     

    I've attached a helpful article about QuickBooks Online iPad FAQ as a reference in the future.

     

    Come back to this post if you have a follow-up question about this. We are happy to provide further assistance.

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