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nicolesulli
January 1, 2024
Question

Anyone else getting a message to "Please try again later" when trying to get to archived payroll tax reports?

  • January 1, 2024
  • 2 replies
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Original commenter did not share additional details

    2 replies

    A
    AnneMariee
    January 1, 2024

    Thanks for taking the time to share your concern in the Community, @nicolesulli.

     

    I know how important it is for you to access your archived payroll tax reports. Let's work together to troubleshoot the issue and find a solution.

     

    So far, we haven't heard any complaints from users about receiving a message to try again later while accessing their archived payroll tax reports. For now, let's open your account in a private window. This allows QuickBooks Online to start with a clean slate. 

     

    Here are some keyboard shortcuts to access an incognito window on supported browsers:

     

    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari: Command + Option + P

     

    Once you've logged in to your company on the private window, access your archived payroll tax reports once more. If it works, I recommend clearing the cache on your regular browser to clear outdated files. You can also use other supported browsers.

     

    I'll leave this article on how to view previously paid tax forms on QuickBooks: View your previously filed tax forms and payments.

     

    For future use, here's an article on how to e-pay and e-file your taxes using QuickBooks: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

     

    If you have any further inquiries regarding how to access your archived payroll tax reports, please don't hesitate to leave a reply. I'm here to assist you every step of the way!

    V
    valleypersonaltr
    January 1, 2024

    I also had an issue filing the 1099s, eventually I did see a confirmation of the transmission and mailing.  Hope that is accurate.  Plus, I received an error message in trying to file annual Federal 940. 

    R
    RCV
    January 1, 2024

    Thanks for bringing this one to our attention, valleypersonaltr.

     

    I've checked our end and there's no reported case where customers are unable to file 1099 and 940 payroll forms in QuickBooks Online (QBO). We can follow the steps provided by my colleague to troubleshoot web browser-related issues. Once done, prepare and file your Federal 1099s with QuickBooks Online by following the steps in this article: Create and file 1099s with QuickBooks Online. Also, the IRS Form 1096 and 1099s let you effectively track the money you paid to a non-employee. You can learn more about this by checking out this article: 1099 FAQs. It includes details about 1099-NEC, 1099-MISC, and 1099-K.

     

    On the other hand, may I ask what specific error message you have encountered when filing the 940 form? This helps us better isolate the issue. The 943, 944, 940, and some state withholding tax forms are due at the end of the year. We’ll send you reminders when these are due. Here's how to file the 940 form:

     

    1. Make sure you pay all taxes related to the form you want to file. 
    2. Go to Taxes, and select Payroll tax.
    3. Click Filings.
    4. You’ll see your forms to file under Action Needed. Forms due later will show in Coming Up. You can select Filter to find the specific form you need faster.
    5. Select File on the form you want to file.
    6. Make sure the File Electronically box is selected.
    7. Press Submit.
    8. You can see your filed form under Done and print it if needed.

     

    To learn more about this one, check out this article: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll. In case the 940 still doesn't appear in the Annual Tax form and you can't still file the 1099 form, I suggest contacting QuickBooks Online Support, they have the tools to pull up your account and help you isolate this issue. Here's how to contact us: 

     

    1. Sign in to your QuickBooks Online company.
    2. Go to Help (?).
    3. Click Talk to a human. 
    4. Choose Talk to a human. 
    5. Enter your concern.
    6. Tap Contact us.

     

    You can contact us every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday. I'm also adding this article to learn which taxes and tax forms Intuit handles for your business and how to view past filed forms:

     

     

    Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Thanks for posting and have a good day.

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