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Chloe Kennedy
September 27, 2023
Question

Anyone taking QB payments that have completely stopped getting the "Payment Received" emails? We still get the "Money Incoming" emails, but I NEED the received alert...

  • September 27, 2023
  • 1 reply
  • 0 views
We take deposits and down payments via QB payments, and we no longer receive emails letting us know when a payment has been received and it's incredibly frustrating. This begun in April and I have been trying to fix it ever since. I have talked to QB support numerous times and it's been a total waste of time because they just tell me "thats weird you should be receiving emails!". Since we do receive the money incoming emails, I know that our communication settings are correct, and the emails are NOT going to our spam or anything... at this point I dont know what to do

1 reply

A
Archie_B
September 27, 2023

Hi there, Chloe.

I can only imagine how difficult this situation must be for you, particularly when you are not receiving timely notifications for payments received through QuickBooks Payments.

 

Currently, we have an ongoing issue wherein users are not receiving any QuickBooks Payment email notifications. Our engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we still don't have an ETA for resolution at this time.

In the meantime, I recommend reaching out to our QuickBooks Payments Team so you'll be added to the list of affected users who will receive updates regarding this issue.

 

I've also added this article for additional information: Unable to receive Intuit email from QuickBooks Payments.

 

Let me know if you still have other payment-related concerns. I'll be happy to help. Take care!

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