App freezes up

Hi there, @interwest-stgeor.

Currently, we have an ongoing investigation about the QBO iOS app freezing when sending invoices. Rest assured that our engineers are working to resolve it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. I've included the steps to contact support below. 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you may consider sending customer invoices using a web browser on your device.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

I am having the same issue since Oct 2022 and it hasn't stopped. My business partner is also using the app on an iPhone and we both have the same issue. The iPhone app will display a "working"/"refreshing" status circle after hitting the send invoice to customer. The only way to continue is killing the app and starting it again, logging in. The email appears to send to the customer, but we have to kill the app and start it everytime we email a customer.