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Daichi Asanuma
May 16, 2025
Question

Approval Workflow

  • May 16, 2025
  • 1 reply
  • 0 views

We are currently using a bill approval workflow that requires multiple approvers.

However, we are experiencing an issue where, when the first approver clicks the “Approve” button, the system sometimes treats it as if both the first and second approvals have been completed. In other words, it appears that the second approver’s step is being skipped or automatically completed.

If anyone else has encountered a similar issue, I would appreciate hearing your experience. Also, if you’ve found a solution, I would be grateful if you could share the steps you took to resolve it.

We’ve already tried recreating the workflow as the Primary Admin, but unfortunately the issue persists.

Thank you in advance for your help.

1 reply

R
Rusimyhr
May 16, 2025

I appreciate you for reaching out and sharing the details about the issue, as well as your troubleshooting efforts. To assist you further, I will connect you with our Live Support team. They have the appropriate tools to securely access your account and determine the root cause of the issue.

 

Here's how to reach out to them:

 

  1. Go to the Help menu.
  2. Click the Search option and type contact support.
  3. Choose the Contact Us tab at the bottom of the page.
  4. Follow the prompts and choose your preferred method to connect with us: Have us call you or Chat with us.

 

For QuickBooks Online (QBO) Live Support hours:

 

  • QBO Solopreneur, Simple Start, Essentials, and Plus is accessible from Monday to Friday, between 6 AM to 6 PM Pacific Time, and Saturday, 6 AM to 3 PM PT.
  • QBO Advanced is available 24/7, every day.

 

For questions about bill approval workflows or QuickBooks goals, click Reply below. We prioritize prompt responses. Stay safe!

D
Daichi AsanumaAuthor
May 16, 2025

I have contacted support multiple times in the past and have repeatedly requested a resolution. However, I have not been provided with a clear or effective solution. I hope you understand that this is the reason I decided to post in this community.

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