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Bing 12
April 28, 2023
Question

AR credit memo

  • April 28, 2023
  • 1 reply
  • 0 views

I have orders imported into QB marked as paid, payouts are to checking accounts but some orders are refunded later with a credit card. 

How do I credit an AR credit memo to decrease the clearing account balance since orders are refunded and to increase the credit card payable?  

1 reply

BigRedConsulting
BigRedConsulting
May 1, 2023

I'm not sure what you mean by "increase credit card payable"?

 

However, to record the case where you have issued a refund to a customer's credit card, create a credit memo and then as you save it, when you're presented with options, choose the option to issue a refund and then choose the type credit card and fill in the remaining details.

B
Bing 12Author
May 2, 2023

Hi, thank you for reply my question. what I mean by "increasing credit card payable" is that we actually paid the customers' refund amount with our credit card

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