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C
coastalkellie
January 9, 2024
Question

Attachments in QBO App stopped working

  • January 9, 2024
  • 3 replies
  • 0 views

Hello,

 

We noticed several weeks ago that our attachments (all attachments to bills/invoices/vendor profiles etc.) no longer will open in the QBO App. We get an window that pops up and says the following (note i removed some of the coding brackets so this would post)...

 

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
 
DocumentErrorResponse xmlns="http://schema.intuit.com/platform/document/v2"
codeINVALID_AUTHORIZATION/code
typeCLIENT/type
messageAuthorization header is missing/message
/DocumentErrorResponse"
 
We assumed it was some sort of bug from an update but it has been several weeks and not corrected itself. Can you help with how to fix this? The attachments seem to open in the browser web based QBO, but not in the APP which we all use.
 

    3 replies

    K
    KimberlyS
    January 9, 2024

    I appreciate you posting your concern here in the Community, @coastalkellie.

     

    We have an ongoing investigation regarding the inability to view attachments using the QuickBooks Online application. Rest assured that our Product Engineers are diligently working to resolve this matter. However, we can't give you a precise timeframe for the resolution right now.

     

    Therefore, I recommend contacting our Customer Care Support team. They can add you to the list of affected users to receive timely updates via email.

     

    Here's how you can reach them using the web browser:

     

    1. Log in to your QuickBooks Online company.
    2. Select Help (?).
    3. Proceed to the Search tab and select Contact Us.
    4. Choose the topic you need help with or Ask about something else, then type in your concern.
    5. Click on Continue.
    6. Pick how you would like to connect with our support.

     

    Please observe their support hours to ensure you can connect with them accordingly.

     

    You can also reach them through this page: Contact Us. From there, select the appropriate product that you need help with.

     

    Moreover, you can check this article to familiarize yourself with the different features available on the application: Compare mobile app features.

     

    In the future, consider running and customizing a report if you want to have an overview of the financial status of your business to help you make informed decisions.

     

    Please don't hesitate to click the Reply button if you need further assistance managing your attachments or other related concerns in QuickBooks Online. We're always here to lend a hand.

    T
    terribleiwishicouldswitch
    February 9, 2024

    I still have this issue and it's been quite some time with multiple updates. Has there been a resolution?

      T
      terribleiwishicouldswitch
      February 9, 2024

      Did you ever find a solution? I still have the issue and it's been quite a while now.

      C
      coastalkellieAuthor
      February 9, 2024

      No, our apps still are not functioning in regard to viewing attachments. However, you can somewhat work around it by logging in directly to the QBO web browser version rather than the QBO app. The web based version seems to work, only the app seems to be causing the issue. Still waiting on a fix!

      T
      terribleiwishicouldswitch
      February 9, 2024

      Yeah, that's what I've had to do as well. What a joke. Thanks!

      M
      majrod
      March 6, 2025

      I had same problem and was able to correct today by clicking on "Help" in the top menu of the pop up box that displays the "This XML file does not appear to have any style information ...."
      Then click on "Reset App Data"  > after a 5 second countdown timer goes away and qbo app shuts down > restart the qbo app > it will ask your for login credentials > then I was able to access the attachments.

       

      Not sure if it works for others ... but it did for me!

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