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Deadwood Al
October 27, 2023
Question

Attachments on emailed invoices

  • October 27, 2023
  • 1 reply
  • 0 views

QBDT Pro+ 2023

Curious why when we email an invoice with an attachment, nearly half the time the response from the customer is that "there was no attachment". When I look in my "sent mail" folder, there is an attachment but somehow many customers claim there is nothing attached to what they get. Is this a known problem, or ????

    1 reply

    AlcaeusF
    AlcaeusF
    October 27, 2023

    Hello Deadwood Al,

     

    Thank you for letting us know about the issue. I'm here to help you determine the problem with the attachments when emailing invoices in QuickBooks Desktop.

     

    The issue usually happens when data damage occurs on your QuickBooks files. You can perform basic troubleshooting to isolate and resolve the problem and get back to normal as quickly as possible.

     

    Before you proceed, start by updating QuickBooks Desktop to the latest release. Aside from improving the performance of the software, this process also fixes common and complicated errors automatically.

     

    Here's how:

     

    1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
    2. Go to the Update Now tab.
    3. Select the updates you want to include.
    4. Put a checkmark on the box beside Reset Update.
    5. Hit Get Updates.Download and install automatic QuickBooks Desktop updates

     

    Next, let's run the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data. 

     

    To run Verify Data:

     

    1. Click the File tab at the top menu bar.
    2. Hover your cursor to Utilities.
    3. Select Verify Data.

     

    Next, please run the Rebuild Data option through these steps:

     

    1. Click the File tab at the top menu bar.
    2. Hover your cursor to Utilities.
    3. Select Verify Rebuild.

     

    If the problem persists, reach out to our QuickBooks Support Team for further assistance. They can further check the issue and provide necessary actions if needed for the affected users.

     

    Our Customer Support Team for Pro, Premier, plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

     

    1. Open QuickBooks Desktop.
    2. Click the Help tab at the top menu bar.
    3. Select QuickBooks Desktop Help.
    4. Enter your concern, then hit Continue.
    5. Choose Get a callback.

     

     

    We also have tools to fix common QuickBooks Desktop issues. You can check this article for more details about using the QuickBooks Tool Hub to repair QuickBooks: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    Drop me a comment below if you have questions about your emailed invoices from QuickBooks. We'll be here to lend a hand. I'll be happy to help you some more.  

    D
    Deadwood AlAuthor
    October 27, 2023

    Interesting .... just yesterday I did the update and reset all updates, also did a verify (no errors), and today was the "missing attachment". So I'm on the current release of the software, but still encountered the error. I'll go through your response again to see what else I might try. Thanks for the quick response.

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