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M
missionstudios
October 8, 2023
Question

Attachments to invoices no longer sent in the email to customer

  • October 8, 2023
  • 1 reply
  • 0 views

In QBO, when you create an invoice, there's an "attachments" section at the bottom of the page. I go there to attach a detailed document for my customers. It is a PDF.

 

Previously, when I sent the customer an invoice, that PDF was attached to the email.

 

Now, they no longer receive it (though when I go to edit the invoice, the PDF is there as an attachment).

 

What happened? Why is the attachment no longer being sent to the customer?

    1 reply

    M
    MelroseV
    October 8, 2023

    Hello, @missionstudios.

     

    I understand the inconvenience this situation has caused to your business. For now, what I recommend is to send the attachment outside QuickBooks Online.

     

    We appreciate you sharing the issue when sending an invoice with an attachment. Our team is currently investigating this matter, and our engineers are working to figure out what's causing this unexpected problem.

     

    I suggest contacting our Customer Care Support team to add you to the list of affected users. This way, you will receive email updates regarding the investigation's progress.

     

    Here's how:

     

    1. Go to the Help menu.
    2. Select the Search, then click Contact Us.
    3. Type your issue in the field.
    4. Select Continue.
    5. If you want to connect with us, click the Chat with us or Have us call you.

     

    If you need help with reconciling your account in the future, please refer to this guide for more information: Reconcile an account in QuickBooks Online.

     

    We appreciate your patience as we work to resolve this issue. Please let us know if you have any further concerns. Have a lovely day!

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