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T
train64
November 7, 2024
Question

Auto Purchase Order Reordering

  • November 7, 2024
  • 1 reply
  • 0 views

We are running Quickbooks Enterprise and our Automate Reorder button to create purchase orders  disappeared yesterday.  Does anyone know what happened or changed?

1 reply

Tori B
Tori B
November 7, 2024

Good morning, @train64.

 

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

 

Our Engineering Team is actively investigating the issue concerning the missing Create Auto PO button in QuickBooks Desktop. Rest assured that our Team is working diligently to find and implement a solution to resolve this matter as quickly as possible. 

 

Addressing this issue is a top priority for us until it's fully resolved. I recommend reaching out to our Phone support team. This way, you can be added to the list of affected users and will be notified once it's been resolved. 

 

Here’s how:

 

  1. Open QuickBooks Desktop.
  2. Go to the Help menu and select QuickBooks Desktop Help.
  3. Click on Contact Us.
  4. Enter a brief description of your issue and click Continue.
  5. Choose the method of contact: Call or Message an Agent.

 

Please don't hesitate to let me know if there is anything else I can assist you with. Take care and have a wonderful day ahead!

T
train64Author
November 8, 2024

Hi Tori ... Thanks for the reply. We have been using this platform for over 10 years now with the auto reorder function and now the button has just vanished.  Did Intuit change something? The Contact Us messenger is not working in the help function as well.

 

Thanks,

J
Jelayca V
November 8, 2024

I want to assure you that Intuit hasn't changed anything about Purchase Orders (PO), @train64. This feature is still available for our valued users, and I’m here to provide an update on the situation.

 

Currently, the investigation about the Create Auto PO's button issue in QuickBooks Desktop (QBDT) has been marked as resolved.

 

However, if the button hasn't reappeared for you, I recommend updating your QBDT version. Keeping your software up to date ensures you have access to essential features like the Create Auto POs button, as well as the latest improvements.

 

To start, let’s check if your version is the latest release. The updated releases include QuickBooks 2024 R10_19, QuickBooks 2023 R14_49, and QuickBooks 2022 R17_41. To verify your version, please follow these steps:

 

  1. In your QBDT, press F2 (or Ctrl+1) to open the Product Information window.
  2. Review the current version and release displayed.

 

If your version doesn't match the ones mentioned, let’s proceed to install the update.

 

  1. Select Update available, then Install now to begin the update.
  2. Wait for the update to finish.
  3. Open QuickBooks once the update is complete.

 

If the issue persists, you can contact our Desktop Support team for further assistance using this link: What can we help you with?

 

To track your income and expense transactions in QBDT, please check out these articles: 

 

 

Visit us again if you have further questions about POs and how to track them in QBDT. Please click the Reply button below, and I'll be sure to get back to you.

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