Question

Bank Feed and Bank Detail not displaying numbers

Forum|Forum|3 years ago
June 8, 2023
12 replies
0 views

My transactions have now magically stopped displaying numbers and is XXX everything. This is making it hard to match transactions that have the same expense amount or account transfers. Can anyone explain how to fix this, so it displays numbers from the bank feed?

QuickBooks Online

R

rizwan571

Hi I have the same situation . please DM me whenever you find any answer . Thanks

Rizwan

[email address removed]

Thanks

R

rvrfrf

Thanks for getting in touch with the Community, SNicosia09 and rizwan571.

The data displayed in your BANK DETAIL section on bank feed transactions comes from the financial institution your account's with. If this appears to be a recent change, you can check their website for publications about it or get in touch with them to find out more information.

You also have the option of manually importing transactions, which might show more detailed information, unless similar changes were made to their .QBO, .CSV, and/or .QFX files as well.

To manually import transactions, you'll need to initially pick a start date.

Here's how:

Go to Bookkeeping or Accounting, then Chart of accounts.
Find your account and use its View register option.
Locate and write down the date of your account's oldest transaction. Usually, this will be its opening balance.

Next, you'll need to get transactions from the bank:

Sign in to your bank or credit card's website.
Follow their instructions for downloading .QBO, .CSV, and/or .QFX files of transactions.
Check the date range for your download. It should be at least one day before the date of your oldest transaction.
Download the transactions. Be sure to save your file somewhere you can easily find it, like the computer's desktop.
After downloading your file, confirm it's formatted properly before uploading it. The maximum file size is 350 KB. If your file's too big, try shortening its date range and download transactions in smaller batches.

Now you'll be able to manually upload the transactions.

Please feel welcome to send a reply if there's any additional questions. Have a lovely day!

Y

YVALLC

This is not a solution. There is an issue between QBO and Chase bank that needs to be investigated and resolved.

I

intensitybands

Well the solution offered by support below is OBVIOUSLY not the answer. lol. And not surprising. May I ask though, do you by chance bank with Chase? I'm having the same issue, and since they're blaming the institution initially, if all three of us that are having this issue bank with Chase, then possibly they're correct. Before I go chasing that down though, I thought maybe we could check this. Thanks.

I

intensitybands

BTW @SNicosia09 and @rizwan571 I can't figure out how to DM you, but maybe tagging you will work. Thanks.

S

SNicosia09Author

Yes, my accounts are through Chase Bank. My other institutions connected do not have this problem. QBO and Chase need to resolve this in a timely matter. It has been 3 weeks of a constant nightmare...

Bryan_M

Hi there, @SNicosia09.

I hear and feel where you're coming from. Your experience for the last three weeks wasn't easy at all, and I'm here to help you fix this as soon as possible.

Currently, there's an ongoing investigation (INV-88796) about this issue where Chase Bank accounts feed and detail aren't displaying numbers instead it shows XXX. Rest assured, our engineering team is doing their best to find a fix to this issue.

While we're unable to tell when this issue will be resolved, I encourage you to contact our Live Support Team. They can add you to our notification list, and you'll receive an email notification once an update is available. Here's how:

Sign in to your QuickBooks Online, then click the Help (?) icon.
Choose either tab to get started: Assistant or Talk to human.
Select Contact Us.
Click the Start a chat with a support expert or Get a callback from the next available expert.

I'll be adding this reference to look for helpful features and functions of QuickBooks: Help Articles in QuickBooks Online.

We're always in love with resolving your issue in QBO, and feel free to reply if additional assistance is needed.

B

BBHan

I have the same issue for QB Desktop Premier Plus, please included this version in your investigation

G

gabrielcamarena

Having the same issue. Now I have to open my bank account to double check what are the bank accounts involved in the transfers.

E

erbgcpa

Same issue and it's with Chase. I have several clients with many Chase accounts. It's a huge problem.

E

erbgcpa

I am having to use the following workaround and it is LESS than ideal but does work: I exclude all of the automatic bank feed items, get a CSV file of the transactions from the bank website and import that CSV file into QBO. All of the bank details that we are accustomed to seeing are in the CSV files. Again, it's less than ideal but it takes far less time for me to do this than to look up hundreds of transactions (for many clients) that I have bank rules set up to automatically identify.

R

Ryan Thomas

Glad I'm not alone...this is terrible.

K

kyawmm

This is definitely between Chase and QBO.

The Bank details (from Chase) are showing correctly in my old accounting software.

I have contacted QBO customer service and they are of no use at all.

S

sooverit2

Same - All five of my clients who use Chase since the bank feeds were required to be reconnected/updated. ALSO, has anyone noticed that you have to hit the update button in order for the Chase accounts to update? They no longer update on their own. I am on a call now adding these companies to the investigation.

A

Aviwebb

Has anyone found a fix to this?

Same issues:

- Bank with Chase

- QBO randomly required reconnecting the accounts

- Only XXXX's showing for account and transaction numbers

- Not updating accounts automatically

R

ReymondO

Thanks for joining the thread, Avi. I'm here to provide you with the steps to help fix your concerns with Chase Bank in QuickBooks.

As mentioned above, there is a recent enhancement of security protocols with your bank. This leads to including transaction numbers in the downloaded data. While this change might initially seem inconvenient, it is a proactive measure taken by your financial institution to ensure the utmost security of your banking information.

I know the impact of these changes especially when categorizing transactions in QuickBooks. I'd suggest sending feedback to your bank so they can hear your thoughts with regard to this matter.

For now, you can review your bank statements and compare them with your downloaded transactions to help you with your categorization.

I'd also like to address your concern about QuickBooks randomly requiring reconnecting the accounts and not updating automatically on the Banking page. Before we proceed, can you share with me more details about these issues? This way, I can provide you with the right steps to help fix the problem.

In the meantime, I'd suggest performing a manual update. This will help us ensure you have the latest available banking transactions in the For review tab.

To do that:

Go to the Banking menu.
Select the bank account that you're working with.
Click Update.
If asked, enter your Multi-Factor Authentication (MFA) credentials. Then press on Continue update.

If you encounter specific banking errors while working with QuickBooks, please see step four of this article to find a fix: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process:

Mention my name in the comment section below if you have any other questions. I'm always here to help you out. Keep safe always!

J

jeanbiverly_

Thanks for joining this thread, @Gourmet Mommies.

We'd like to ask you a few questions to understand your situation better and provide the best possible assistance.

First, can you please let us know which bank you're having an issue with? Also, have you encountered any errors? If so, I'd appreciate it if you can share a screenshot of the error message.

We're looking forward to your response.

Please feel free to click the Reply button. We're here to help.

S

sooverit2

This has been an ongoing Chase issue since the update several month ago. I added myself to the open investigation and haven't heard anything since. Intuit continues to make changes (new and shiny, but not helpful usually) but does not address actual ISSUES. We shouldn't HAVE to use work arounds. Do they Beta test anything EVER?

Y

YVALLC

I no longer work for clients that bank with Chase and will not take on any new clients that do since QB doesn't seem to want to fix this. They put the blame on Chase. Which to be fair is accurate, this issue came about when Chase did a system update. However, QB should be working with Chase to resolve and shouldn't have to ask us users what the issues are.

S

SNicosia09Author

I believe I found a fix to this. After months of ongoing back and forth between Chase and Quickbooks, I decided to try disconnecting my bank feeds from Chase to Quickbooks and I downloaded a small range date for each of my previous connected accounts for two day time frame. I uploaded each CSV file to QuickBooks. Once I saw the transactions displaying with numbers and not XXX.. I then "Excluded" the transactions as they were duplicates, however after I excluded them I reconnected the automatic bank feed for transactions to show automatically, and FINALLY!!!!! As the transactions have been populating in each day, I no longer see XXX anymore. This has been processing normally for 2 weeks now without any problems!

See the attachment for proof! I hope this helps everyone who has been as frustrated as I've been for months!

Y

YVALLC

Impressive work! Thank you for sharing and doing what QB was unable to provide.... a resolution!

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