Skip to main content
A
Anonymous
March 28, 2019
Question

batch deposit returned, now what? I've updated bank info 2 weeks ago..

  • March 28, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JanyRoseB
March 28, 2019

Hi there, Rich4767.

 

Thanks for taking the time to reach out to us. Allow me to help share some insights about the batch deposit returned. 

 

A batch deposit returned means the payments deposit didn't go through, and they will be pulled back your Merchant account. 

 

For additional reference, you can check this article to learn more on how to find out when QuickBooks Payments deposits your money. 

 

You may also view the status of your deposits by searching them on the Merchant Service Center. Let me walk you through the steps: 

  1. Log in to your Merchant Service Center portal.
  2. In the Activity & Reports section, select Deposits.
  3. Enter the appropriate date range and select Search to begin the search.
  4. The results are displayed on the next window. Select the triangle to the left of the line item to view details for the line. There are also options at the top to print or export the report.

I also encourage you to contact our QuickBooks Merchant Service Team so they can take a look at your account and provide you further details on why the deposits are returned. 

 

You can contact our merchant support through this link: QuickBooks Payments. 

 

Please know that you're always welcome to post if you have any other questions. Have a good day. 

T
twoguyscatering
January 15, 2020

So how do you get it to release now???  Bank info is correct and it didn't try to re-deposit.

    R
    ReymondO
    January 15, 2020

    Hi there, @twoguyscatering.

     

    If the bank account information is already corrected, the funds should be deposited immediately to the account or in the next business day. Although, it also depends on what time of day you activated the new account:

     

    • If the update is made after 3 PM PST, the same day's deposit will be withdrawn from the old account and will be available in the new account by the following day.
    • If done before 3 PM PST, funds should available in the new account.

     

    If you add a new bank deposit bank account, you will usually get the payment within 2-3 days. If not, you can contact the phone number provided in this article so they can retry the deposit: How to fix rejected QuickBooks Payments deposits.

     

    You can always tag me in the comment section if you have further questions about banking issues. I'll always have your back.

    Terms & ConditionsAccessibility statement