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A
AW525
May 25, 2024
Question

BEST SOFTWARE BUT ABSOLUTE WORST CUSTOMER SERVICE

  • May 25, 2024
  • 1 reply
  • 0 views

Quickbooks has long been the leader in accounting software and the system is very helpful and serves its purpose.  However the customer service is so bad that I actually question how QB stays in business.  I have never seen such lack of knowledge, respect, and resolution as I have since being a Quickbooks customer.  They are not only rude and do not care but they never find a resolution.  I wonder sometimes if they even know how to resolve or help with anything or have the knowledge to help any one.  When it comes to my money as a business owner: I will definitely not continue to pay a software company to not only talk down to be and constantly be rude but also not be able to explain or help with resolution is needed.  I would not trust this company to handle any portion of your money or accounting needs. 

    1 reply

    S
    Sherrie_F
    May 25, 2024

    Hello there,  @AW525.

     

    I haven't experienced your scenario myself, but you deserve to be heard. 

     

    We take your complaints very seriously as they help us find better solutions and implement corrective action. Please also know that your feedback to us is highly appreciated. It will help us do more and enhance our service.

     

    No worries, I'll take note of that and relay it to the proper management team so we can enhance your overall QuickBooks experience. 

     

    I've also added this article where you can find helpful articles, video tutorials, and more in QuickBooks Online: Learn QuickBooks.

     

    I'll be right here, willing to provide further assistance for any additional queries you may have. You can always drop by if you need help managing your QuickBooks account. Take care!

    A
    AW525Author
    May 26, 2024

    Are you a robot or an actual live rep? Not looking to read more articles. I am looking for a customer service team capable and knowledgable to actually help when needs arise. We know where the articles are obviously when we want to talk to a live rep we have already read the article and help links. You are handling someone’s money and businrsss accounting needs but yet can’t answer a question without referring me to links to read myself. Does your customer service staff actually have the ability to help? Or are you all just robots referring us to the same links that we can find ourselves ? 

      4
      4Gal
      May 26, 2024

      @AW525 

      Any specific concern?

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