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Jane771
May 8, 2024
Question

Bill pay links

  • May 8, 2024
  • 3 replies
  • 0 views

We just started using bill pay in qbo. We have multiple bank accounts linked to It to pay the invoices. These bank accounts are linked to specific GL bank accounts in QB. On our last check run, the invoices were arch’s out of the correct physical bank but was posted to the wrong QB GL bank account. QB will not allow you to edit the payment and correct the bank account in QB. We called tech support and no one is helping us. How do we fix this error and prevent it from happening again? (Already checked the links) 

    3 replies

    R
    rvrfrf
    May 8, 2024

    Thanks for reaching out to the Community, Jane771.
     

    To verify my understanding, did you try updating your bank account listed on the payment record, in Bill Pay, or on your transaction in the General Ledger account's register?
     

    Changing an account on a transaction can usually be done from the register it's within. Since it's currently in one of your General Ledger accounts, I'd recommend opening that account's register, locating the transaction record, and editing it there.
     

    Here's how:
     

    1. In your left navigation bar, go to Transactions, then Chart of accounts.
    2. Locate the account you're working with and click its View register option.
    3. Find your transaction.
    4. Hit its record to expand the view.
    5. Press Edit.
    6. Make any necessary changes, such as assigning it to your appropriate account.
    7. Select Save.

     

    I've also included a couple detailed resources about paying bills and working with your chart of accounts which may come in handy moving forward:
     

     

    If there's any additional questions or information you'd like to provide, I'm just a post away. Have an awesome Wednesday!

    J
    Jane771Author
    May 11, 2024

    That does not work when you use the actual bill pay feature- meaning you send vendor payments ach through QBO. 

    we sent ach’s through QBO. linked it to the right physical bank but then QBO recorded it to the wrong bank and now won’t let us change it. 

      K
      KimberlyS
      May 11, 2024

      I recognize the need to post the payment to the correct account, Jane771. I know how you can move the transaction to keep your record accurate. Let me share the detailed steps to address your concern.

       

      If the bank linked with Bill Pay is connected to QuickBooks Online, we can transfer transactions posted on the wrong account from the banking page. This way, we can move them to the appropriate one.

       

      Here's how:

       

      1. Head to Transactions, then Bank transactions.
      2. Ensure selecting the tile for the bank or credit card account that transactions came from.
      3. Choose the Categorized tab and locate the payment.
      4. In the Added or Matched column, click on the blue transaction link.
      5. Update the account for each item on the transaction from the Account dropdown. Please note not to change the Payment account to avoid messing up your record.
      6. Select Save and close once finished.

       

      However, I recommend contacting our Customer Support Team if the issue persists during their support hours. They have all the necessary tools and expertise to help you update the account for your bill payment. You can reach QBO support if you have QuickBooks Bill pay. If you're using Bill pay services powered by Melio, you can also contact their customer service for assistance.

       

      Moreover, you can let the software automatically match transactions made through QuickBooks Bill Pay. This feature can increase the accuracy of your books while saving you time.

       

      On the other hand, you can scan this material for guidance on reviewing your transactions to ensure they match your actual bank and credit card statements: Reconcile an account in QuickBooks Online.

       

      Inform us in the Community if you require further assistance when categorizing bill payments or other related concerns in QuickBooks Online. We're here to help.

      K
      Kmjconsulting
      November 5, 2024

      We are having the exact same problem. We using QBO bill pay.  The ACH went out of the correct bank account, but the QBO entry shows a different bank account.  If you try and change the account in the bill pay entry you get an error message.  I just spent an hour on the phone with the customer service people and they can't fix it.  I am having to correct using journal entries.  I hope Intuit can figure this out and correct it in a future update.

      J
      Jovelyn_M1
      November 5, 2024

      Hi there, Kmjconsulting. I truly value the time and effort you have dedicated to resolving this issue. I appreciate you going out of your way to correct this issue using journal entries. To prevent this from happening again, let's make sure that the bank used in QB Bill Pay is the same institution linked to QuickBooks Online.


      The error you encountered while trying to change the bank account in QuickBooks Online (QBO) is due to restrictions on deleting or modifying the bank account synced with QB Bill Pay. This limitation is in place to maintain data integrity and ensure seamless transaction processing. I suggest contacting our customer support. They have the tools to check and correct the payment account.

       

      Here's how:

       

      1. In your QuickBooks Online account, Go to the Help icon.
      2. Click the Search tab.
      3. Type in "Talk to support," then hit enter.
      4. At the lower right side, click Contact Us.

       

      I've attached a helpful resource for scheduling your QuickBooks Bill Pay. This guide provides step-by-step instructions to streamline your payment process: Set up schedule pay in QuickBooks Online

       

      If you have any questions or need further information about QB Bill Pay, feel free to reply to this post and I'll be willing to assist you.

      K
      Kmjconsulting
      November 11, 2024

      Hi we have the same problem.  Here is what I found out.  When you make the payment in the left hand corner of the "schedule bill payment" it says select account by your bank account information.  If you click on that it brings up a list of your bank account.  Here is the issue.  You have a default bank account on the right hand side which does not automatically switch as you switch accounts you have to also change the Payment Account in Quickbooks. Make sure they are the same account, then it should post correctly.  

       

       

       

       

       

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