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J
Jay K
October 26, 2023
Question

Billing name is wrong when ship to/bill to are different?

  • October 26, 2023
  • 1 reply
  • 0 views

When I invoice my bill to and ship to name stays the same, but the address shows properly.  They are set up as sub-customer with a parent customer.  I am billing the parent customer.  Their address shows in the bill to field, but their name does not.

 

If I add the name with the bill to address, then it shows both names in the field.

 

How do I get the bill to field to show properly?  Without having to override the field every time?

1 reply

M
MelroseV
October 26, 2023

Welcome to the Community, Jay.

 

Let me share some insight about invoices.

 

When selecting a customer while creating an invoice, whether it's a parent customer or sub-customer. It will automatically populate the billing address and name. 

 

But if the name doesn't appear in your billing field, I recommend doing some basic troubleshooting. Here's how:

 

  1. Switch to a private or incognito browser.
  2. Restart your browser.
  3. Clear your browser's cache and cookies.
  4. Add Intuit as a trusted site.
  5. Use other supported browsers.

 

To review your invoices, payments, credits, and balances, refer to this article: Create and send customer statements in QuickBooks Online.

 

If you want to know more about the bill parent customer option in your invoice, check this guide: Use the bill parent customer option on invoices in QuickBooks Online.

 

Check out the guide here if you need help organizing and tracking your customers: Add and manage customers in QuickBooks Online.

 

Keep in touch if you have other questions. I'll be around to assist further. Have a great rest of the day!

J
Jay KAuthor
October 26, 2023

This is the preview, this is what I am looking for:

This is what I get:

I need the SHIP TO: address and name for Smith Co and the BILL TO: address be to Company 123.  The addresses are correct.  The names are not. 

   

A
AbegailS_
October 26, 2023

Hello there, @Jay K. 

 

Thank you for sharing the screenshots of your query. They have been helpful in better understanding your situation. Allow me to provide you with some clarification regarding the names shown in the Bill To and Ship To fields on the invoice page.

 

In QuickBooks, the information displayed in these fields is set as default. This means that the company name or customer name will remain unchanged unless manually edited. Currently, no built-in feature to automatically update the billing name based on the parent customer's information.

 

However, we appreciate your feedback and understand the importance of having this feature. I recommend sending your feedback directly to our development team. They actively consider customer suggestions for future updates and improvements to QuickBooks. Your input will help us prioritize and implement features that better meet our users' needs.

 

Follow these steps:  

  1. Press the Gear icon in the upper right and choose Feedback under profile.
  2. It will open a window where you can enter your product suggestions.
  3. From there, input how you want the program to work.
  4. Click Next to submit it.

Here is an article for more information to submit feedback: How do I submit feedback?

 

Furthermore, here are some helpful links about personalizing invoices and other sales forms. This also includes steps on how to manage invoice payments in QBO.

 

We're here to support you with any inquiries or issues related to invoices or QuickBooks. Don't hesitate to click on the Reply button, and we'll respond promptly.

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