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imagingproducts
September 27, 2023
Question

Blank Area to Right of History Arrow

  • September 27, 2023
  • 1 reply
  • 0 views

On my Create Purchase Orders screen, all of a sudden there is a blank white area to the right of the grey column with the "show history" arrow.  I have no idea how to fix this.  I would like my Create Purchase Orders screen to take up the width of the entire window as it always has.  No other windows within QB are doing this.  Please help!  I have attached a screenshot.

Note that adjusting my screen settings in my computer has no affect on this.  It is something within QB itself.

Thanks all!

1 reply

R
Rea_M
September 27, 2023

Hello, imagingproducts. We understand how screen issues can cause inconvenience while creating transactions. I'll share why you've experienced this display error and encourage you to contact the next best help available.

 

We have a reported issue (INV-86352) where users encounter a blank space to the right of the history panel while in the Create Purchase Orders screen. Our engineers are currently investigating the root cause of the problem and will roll out a fix as soon as possible.

 

Since you're affected by the issue, let's contact our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  4. Choose a way to connect (Chat or Callback).

 

Also, there are two Accounts Payable (A/P) workflows available in QuickBooks Desktop (QBDT). To help you choose the one that best suits your business, you may want to check out this article: Accounts Payable workflows in QuickBooks Desktop.

 

We appreciate your patience as we're working on fixing the issue. Please let me know if you have any other concerns or if there's anything else I can assist you with in creating purchase orders in QBDT. I'll be here ready to help you out.

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