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dhollis
March 4, 2023
Question

Bundled Items and Quantities in Inventory

  • March 4, 2023
  • 1 reply
  • 0 views

I have created bundles in my  inventory; however, when I try to record transaction with the bundles, I get the following error 

Enter an amount of zero for bundled line items.

 

I see no way to go over ride the quantity amounts for bundles. I assumed it pulled the items and created the bundles as I recorded transaction

 

I cannot find anyone at Intuit that can help me resolve this issue 

1 reply

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Ethel_A12
March 4, 2023

I'm here to share information about the error you're getting, @dhollis.

 

Currently, our engineers are investigating about users getting an error Enter an amount of zero for bundled line items. Rest assured they are working hard to find a permanent solution for this issue.

 

I recommend reaching out to our Customer Care Support. This way, you will be added to the list of affected users so you can receive resolution updates.

 

Here's how:

 

  1. Go to Help.
  2. Select Contact us.
  3. Enter Create Invoice from Estimate in the "How can we help?" field.
  4. Click Continue.
  5. Choose Start a chat or Get our phone number.

 

You can also check more information about bundles in this article: Introducing QuickBooks Bundles and Reorder Points.

 

I'm also adding this article as your reference in running reports in QuickBooks Online: Run reports in QuickBooks Online.

 

Let me know if you have other questions about inventory. I'm always here to help. have a great day.

J
jeanmam
September 19, 2023

was there a resolve to this issue as I am getting this as well.

 

Thank you.

S
SirielJeaB
September 19, 2023

Hello there, jeanmam. Thanks for joining the Community article.

We kindly request that you provide us with additional details to provide you with accurate information and a resolution for your concern. We would like to know how you got the error message or what activity you performed in your QuickBooks Online account. Sending us screenshots would also be greatly appreciated as it will assist us in identifying the root cause of the issue and providing you with the correct information.

 

Thank you so much, and we're looking forward to your response. Keep safe!

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