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A
accounting-betag
April 2, 2025
Question

Bundles no longer working in QB Online - error 10000

  • April 2, 2025
  • 1 reply
  • 0 views

I have bundles set up and have used them successfully for some time. However, suddenly (this week) they are not working. When I create an estimate and add a bundle, it doesn't list the items, has a $0 value and if I try to save, it deletes the row and comes up with error 10000.

Something's not quite right
An application error has occurred while processing your request : 10000

There's a news item from 4 days ago saying there was changes to estimates and invoicing - could this have caused the problem and it needs a fix?

See what’s new with estimates and invoices in QuickBooks Online

I have tried a different browser, a private/incognito browser, I've cleared my history/caches, I've tried a different computer - all with the same outcome.

1 reply

G
GenmarieM
April 2, 2025

I understand that you're having trouble adding bundles to estimates in QuickBooks Online, and I appreciate the steps you've taken so far. Let me assist you in resolving this issue, @accounting-betag.

 

The error you're experiencing when adding bundles to estimates is not connected to our recent estimates and invoicing system updates. Since the standard troubleshooting steps haven't resolved the problem, I recommend connecting with our live support team for immediate, personalized assistance. They can directly investigate the issue and provide a solution.

 

To reach them, you can follow these steps:

 

  1. Log into your QBO account.
  2. At the right upper screen of your QBO account, click Help icon.
  3. Go to Search, then enter Contact Support.
  4. Click on the Contact Us tab.
  5. Choose whether you want to have a Chat with an expert or get a Callback.

 

Moreover, you can convert your estimates to invoices to streamline your workflow and save your time by automatically transferring all estimate details.

 

I'll keep this thread open if you have other concerns or questions regarding creating estimates in QuickBooks Online. The Community has your back always!

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