Welcome to the Community, kathleen. I’d be gladly to assist you with your invoice concerns in QuickBooks Online (QBO).
Before we reach out to our Technical Support Team, would you mind elaborating on what specific concern you have with your invoices? I’d be more than willing to help you with that and provide fixes in no time.
However, if you still prefer to speak to our phone support, you can follow the guidelines below within your company file:
Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: QuickBooks Online Support.
For future reference, you can keep your records accurate by entering invoice payments once your clients decide to pay their balances.
I’ll keep this thread open for your queries concerning sales transactions. The Community always has your back. Stay safe!