Can anyone tell me how or if I can change the Display Name shown in Quickbooks Time? I have gone into the Team Member details but I cannot change display name.

Hi there, @julie-henderson6.

Changing the display name of a team member in QuickBooks Time is easy peasy. I'd be happy to guide you through the steps.

Before we proceed, did you encounter errors upon changing the display name? Any additional information would be greatly appreciated.

To get started, you'll want to know that the display name shown in QuickBooks Time will be based on the first and last name of your team member. However, you can change the display name if you want to. Here's how:

1. Sign in to your QuickBooks Time account.
2. Go to My Team.
3. In the My Team window, find the member you want to change the display name.
4. Click the 3 vertical dots (⋮) icon after the minutes of the last activity, then select Edit.
5. In the Display Name field, change the name.
6. Select Save.

I'm adding this article for more guidance: Edit a Team Member.

Come back to this post and let us know how it goes, @julie-henderson6. I want to make sure this issue is taken care of.

You may also want to manage jobs or customers in QuickBooks Time. This article will guide you through the process of creating jobs and customers: Create and manage jobs or customers in QuickBooks Time.

Wishing you all the best!

This was my problem and solution.  

A staff member had a legal name change.  I updated the name under their "payroll profile".  But the "display name" on Quickbooks Time was not up updating to the legal name.  

To fix this I did the following:

-changed the employees pay type from "hourly" to "salary." 

-refreshed Quickbooks Time (I may also have clicked "import" like other people suggested)

-reverted the employee pay type back to "hourly"

Then the "display name" in Quickbooks Time changed to the legal name.  I know this doesn't make any sense, but it worked for me.  

It's been a couple of years since this question was asked but not resolved.  After being on the phone with Pro Advisor support today for almost an hour and a half, we figured out that the Display Name of an employee couldn't be changed in any QBO file - neither of my 2 files or the test file the agent was using.  He put in a request to have someone in the software department look at it and viola! a few minutes later, a new option showed up in the Employee Edit record to view/change the Display name.  Problem solved!!