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Photoninja
February 8, 2020
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Can I get rid of the due date on my invoice emails?

  • February 8, 2020
  • 2 replies
  • 0 views

I am using QB Pro 2016 and when I send an email with an attached invoice to a client, there is a due Date in red on the email that my client receives. Not the invoice pdf that they open. Just the email it's attached to. Can I get rid of that?

    Best answer by MariaSoledadG

    Hi Photoninja,

    The due date of the invoice  will depend on the payment terms of your customer. You'll want to change the payment terms of a specific customer, please follow the steps below.

    1. Click Customers on the upper menu.
    2. Select Customer Center.
    3. Select the customer.
    4. Go to the Payment Settings tab, change the Payment Terms by clicking the drop-down arrow.
    5. Click OK.

    You'll want to uncheck the Print Status Stamp box to remove the due date on the emailed invoice.

    Here's how:

    1. Open the invoice that you want to send.
    2. Click Formatting on the upper menu.
    3. Click Manage Template.
    4. Select the template.
    5. Click OK.
    6. Uncheck the Print Status Stamp box.
    7. Click OK.

    Once done, you can resend the invoice.

     

    For future reference, please check out this link for more information: Income and expenses.

     

    Fill me in if you need further assistance. I'd be glad to help.

    2 replies

    J
    JonpriL
    February 8, 2020

    Hello @Photoninja,

     

    At this time, there isn't an option to hide the invoice due date in your template when sending invoices to your customers. But don't worry, I'll take note of your request and pass it along to our product developers.

     

    This way, they'll of your need for an option to set and require a password or not. For updates, you can always visit the following links below for reference:

    Fill me in if you have further questions. I'm always around if you need any help.

      P
      PhotoninjaAuthor
      February 8, 2020

      Can I at least change it?  It seems to be the date that I started to create the invoice. I change the invoice date when I finally send it. But, it doesn't affect this due date at all.

      M
      Mark Skib
      February 8, 2023

      I tried everything as well, no way to stop it from appearing. You can highlight it, right click on it, and hit cut. It will remove it from the email. Not a perfect solution but at least it gets rid of it.

      S
      ste36
      July 20, 2021

      I am having same problem i don't want a due date on my email is there a fix.

      i tried all the stamp and term solutions they don'y work

      DivinaMercy_N
      DivinaMercy_N
      July 20, 2021

      Thanks for updating us, @ste36.

       

      To isolate the issue, let's first make sure that your QuickBooks Desktop (QBDT) program is updated to its latest release. This will keep your system having updated components that fix common issues.

       

      Once done, resend an invoice again. Make sure to uncheck the Print Status Stamp box as outlined in the steps shared by MariaSoledadG. 

       

      However, if the issue persists, I recommend contacting our Technical support team to further review your set-up and determine why you are still seeing the due date in the email. To do so, please follow the steps provided by JenoP.

       

      Also, to control what information your customer sees when sending their invoices, feel free to personalize your sales templates. For the detailed guide, check out this article: Use and customize form templates.

       

      If there's anything else I can do to help you ensure that no due date appears when you email an invoice, please post a response below. I am always available to lend you a hand. Have a good one.

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