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ycjjones
January 19, 2021
Question

Can I talk to a live person about a question

  • January 19, 2021
  • 4 replies
  • 0 views
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    4 replies

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    Catherine_B
    January 19, 2021

    Yes, you can get help with our live agents through call and chat, ycjjones.

     

    I'm also here to help you with any questions you have in QuickBooks. You can request a call back or start a chat with our customer care support whom you can reach out to for direct help. The best way to contact them is within the system. 

     

    Let me show you how:

     

    1. Log in to qbo.intuit.com.
    2. From the Help menu, click Contact Us.
    3. Enter a brief description of your concern and click Let's talk.
    4. Select Start a chat. 

    Our support is available from 6 AM to 6 PM on weekdays and 6 AM - 3 PM on Saturdays, PST. While waiting to be assisted, you might want to visit our Community Help articles where you can browse links that will guide you with any questions you have in QuickBooks Online. 

     

    Always know the Community Team is available 24/7 and ready to help. You can post your questions here anytime. Take care!

    P
    Peter102
    June 30, 2021

    I can't sign into my account.

    C
    Charies_M
    June 30, 2021

    Help is here, Peter102.

     

    I've got a few steps for you to be able to log in to your QuickBooks Online (QBO) account successfully.

     

    If you happen to forget your user ID or Password, here are the steps on how to fix it:

    1. From the sign-in page, select I forgot my user ID or Password.
    2. Enter your phone number or email address, then select Continue.
    3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

    For additional troubleshooting options when fixing issues when signing in, check out this article: Get help if you can't sign in to your QuickBooks Online account.

     

    If you can't sign in to your account for QuickBooks, Payroll, or other Intuit products, here's an article that you can refer to: Recover your account when you can't sign in.

     

    Be sure to get back to me if you have additional questions about managing your account. It would be my pleasure to help. Have a good one!

    S
    Showboogie910
    July 6, 2021

    Please call me about my trying to cancel, i have been trying for a while and nothings helping.

    My name is Antonnia [Removed], my number is [Removed]

     

     

    M
    Mich_S
    July 6, 2021

    Thank you for posting in the Community, @Showboogie910.

     

    The Community is a public forum and we're unable to give phone calls to customers. Let me guide you instead on how you can get in touch with our Customer Support Team.

     

    Here's how to reach support:

    1. Login to your QuickBooks Online company.
    2. Select Help (?).
    3. Choose between Talking to a Human or Chat.

    I'm also adding this article for more details about our Support Hours: QuickBooks Online Support.

     

    Keep us updated by replying to the thread. Have a good one!

     

     

    0
    051947
    August 30, 2021

    Re: Can I talk to a live person about a question with payroll.

    katherinejoyceO
    katherinejoyceO
    August 30, 2021

    Hi there, @051947

     

    Thanks for joining in this conversation. I want to make sure that your concerns are heard and gets resolved quickly. 

     

    Can you please provide more details of your problem? 

     

    In the meantime, you can visit our QuickBooks Online Help Articles to search for topics related to your concerns. You can also find some easy steps to your business tasks like connecting bank accounts, create and customize invoices, pay bills, and many more. 

     

    I'll be looking forward to hearing again from you. Take care!

    J
    Jen142
    May 1, 2023

    I am needing help my payroll subscription says in progress.  I am not sure why it is not confirming

    K
    Kurt_M
    May 1, 2023

    Hi there, @Jen142.

     

    I appreciate you joining us here in the thread, and I want to ensure you can get through this situation. But before anything else, can you tell me more about your query? May I ask if you've recently resubscribed to a payroll subscription or if you're already under a firm/accountant and your payment wasn't able to go through and is still in progress?

     

    Please don't hesitate to leave a comment below for more details. I'll make sure to get back to you as soon as possible. Stay safe, and have a nice day!

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