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M
mackfordhca1911
September 23, 2020
Question

Can I talk with a customer support person

  • September 23, 2020
  • 18 replies
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Original commenter did not share additional details

    18 replies

    M
    Mark_R
    September 23, 2020

    Yes, you can talk to one of our live agents, @mackfordhca1911. And I'm here to ensure you can speak to one of them.

     

    Before we proceed, may I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Online (QBO). Just click on Reply and provide further details so we can address them from here.

     

    If you still need to contact support, I'll be happy to guide you through the steps on how to reach them. Here's how:

     

    1. Log in to your QuickBooks Online account.
    2. Click the ? Help button at the top right corner.
    3. Select Contact Us.
    4. Enter a brief discussion with your concern, then click Let's talk.
    5. Choose how you want to contact our support and fill in the information.

    Also, you can refer to this article for the different types of support we offer at Intuit and its availability: Support hours and types.

     

    You can always get back to here in the Community if you have any other questions. I'll be more than happy to assists you. Wishing you all the best.

    B
    broken software
    November 12, 2020

    My quickbooks will not open. error 80029c4a

      Rubielyn_J
      Rubielyn_J
      November 12, 2020

       I'd be glad to help fix error 80029c4a when opening QuickBooks, @broken software.

       

      To do this, if you're using QuickBooks Desktop, let's ensure to update QuickBooks Desktop to it's latest release. 

       

      If you still get the error, even with an updated QuickBooks release, you can check your antivirus software. Some antivirus programs accidentally block QuickBooks from loading essential files. Check the area of your program that lists blocked files (sometimes called your “quarantine”).

       

      If you see any of the programs listed below in your quarantine, give them permission to go through your firewall.

      • AutoBackupExe.exe, Dbmlsync.exe, DBManagerExe.exe
      • FileManagement.exe, FileMovementExe.exe, QuickBooksMessaging.exe
      • QBW32.exe, QBDBMgrN.exe, QBGDSPlugin.exe
      • QBServerUtilityMgr.exe, QBCFMonitorService.exe, QBLaunch.exe
      • QBUpdate.exe, IntuitSyncManager.exe, OnlineBackup.exe

      If that doesn’t work, let's perform a clean install of QuickBooks Desktop. This will refresh the program files causing Error 80029c4a and won’t affect your data.

       

      If you're using QuickBooks Online, you can uninstall and reinstall the program to fix error 80029c4a. 

       

      Meanwhile, I'll be adding this great Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

       

      Know that I'm always here if you encounter some problems when opening QuickBooks. Have a great day ahead. 

      C
      Crowman
      February 9, 2021

      error 80029c4a can't load dynamic link library (DLL) How do I fix this?  Immediately!!  Please!!!

      J
      jamespaul
      February 9, 2021

      Hello, Crowman.

       

      I've got you covered and I have just the steps to help you fix the dynamic link library error message. 

       

      As what other users have pointed out, this error happens in QuickBooks Desktop. This is usually caused by a damaged component in the program. 

       

      To start off, you'll want to run QuickBooks Tool Hub. This can help fix most issues in the program. Here's how:

       

      1. Download the latest version of QuickBooks Tool Hub.
      2. Open and run the installer and follow the prompts to install it.
      3. After installing, run the QuickBooks Tool Hub.
      4. Go to the Program Problems tab. 
      5. Follow the prompts to run the troubleshooting wizard. 

       

       

      You can also find other solutions here: Fix Error 80029c4a. 

       

      Though if you're using the QuickBooks Online Windows app, you can uninstall and reinstall it. If you don't have the installer anymore, grab the updated version here: https://quickbooks.intuit.com/online/apps/.

       

      Ready to work on your QuickBooks company after fixing the issue? I recommend browsing for articles from our Topics page. Our help content can definitely guide you in managing your books, running reports and recording transactions. 

       

      I can help you out again if you have more questions for QuickBooks. Post here or create a new thread and I'll be right there with you. 

      K
      kdk23
      February 25, 2021

      how do I fix error 80029c4a

      J
      Just_me
      February 25, 2021

      @kdk23   You can find answers to most questions by using the Search bar at the top of any page, here in the community.  In doing so, I was able to find a thread that I believe answers your question. 

       

      https://quickbooks.intuit.com/learn-support/en-us/install-new-products/fix-error-80029c4a/00/201383

       

      M
      Mary 636
      April 10, 2021

      I have error code 80029C4a when I open my quick books. Yesterday I tried to update Quick books and after that it stopped responding I restarted my computer and I check the Norton security for devices

      Adrian_A
      Adrian_A
      April 10, 2021

      Hi there, Mary 636.

       

      At this time, I'd recommend reaching out to our Phone Support team so an agent can take a look at your file and investigate this further. Here's how:

       

      1. From the Help menu, select QuickBooks Desktop Help.
      2. In the Have a Question window, scroll down to click the Contact us link.
      3. This will display the Contact Us screen.
      4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
      5. Click the Search button to display the Start a Message button.

       

      Also, if you have some How do I concerns, you can visit our Help page.

       

      I'll be around if there's anything that I can help. Keep safe!

      G
      Glomar
      June 28, 2021

      I’ve not gotten any help. I can’t open my Quickbooks. I’m getting error:  80029c4a. Library/DLL. Please can you help?  

      katherinejoyceO
      katherinejoyceO
      June 28, 2021

      Thanks for adding your concern to this conversation, @Glomar. I'm here to help you get past the error: 80029c4a. Library/DLL you're getting.

       

      There are a variety of reasons for getting this kind of error. It usually arises when:

       

      • QuickBooks components don't start properly.
      • Missing or corrupted files.
      • Anti-virus or security has wrongly marked QuickBooks Executable file. 

       

      To get rid of this error permanently, let's first update your anti-virus/security software to the latest release. Then, add component exceptions as per the "User manual" and re-open it. 

       

      Next, restart & Register QuickBooks Services & DLL’s using Reboot.bat command. Here's how: 

       

      1. Close QuickBooks Desktop.
      2. Open the folder which has the reboot.bat file:
        1. Right-click the QuickBooks Desktop icon and choose properties.
        2. Click Open file location.
        3. Right-click the reboot.bat file and choose Run as Administrator
      3. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
      4. In the Options tab, choose Mark All and Save.
      5. Mark the Reset Update box in the Update Now tab, then click the Get Updates button.
      6. Once the Update Complete appears, close and re-open the program.
      7. If you get the message to install an update, select Yes. Then, restart your computer after the installation. 

       

      For more insights about to resolve this issue, you can consider checking out these articles:

       

       

      Feel free to message again if you have additional concerns with anything else. We're always around to help you some more. Take care!

      D
      Dawn74
      June 28, 2021

      I am trying to update payment information for our QB Online subscription.  After I input the bank information, the email confirmation receive shows the correct ABA number, but an incorrect ending account number.

      I have tried a couple of times to reenter the information, however the confirmation email continues to show an incorrect ending account number.

       

      Why?

      T
      TirzahC
      June 28, 2021

      We don't want you to feel this inconvenience,Dawn74

       

      I recommend contacting our Customer Support Team. They have additional tools to look further into your account to make sure your account is secured and double-check the entered information. Here's how to get in touch with them: 

      1. Go to the Help icon in the top right-hand corner. 
      2. Select the Contact Us button. 
      3. Type in your question and press Let's Talk. 
      4. Scroll down and choose to Get a Callback. 

      For more details about this one, see the Update the payment information for your subscription article.

       

      Feel free to visit our Account management page for more insights about managing your Intuit account.

       

      If there's anything else I can do, please let me know. I want to make sure all of your concerns are addressed. Take care!

      K
      kidsfoto
      July 5, 2021

      First of all this support system is HORRIBLE 

       

      I have two accounts. I don’t know why it doesn’t say 2 but I am being charged for a couple of years. 
      help me out please

      T
      TirzahC
      July 6, 2021

       

      I appreciate you taking the time to reach out to us here in the Community, kidsfoto. 

       

      There's a possibility that under another login account maybe it won't show the charges. I'd love to get this sorted out for you, since this is a public forum, I'm unable to pull up your account in a secure environment and recommend reaching out to our Customer Care Team once more for assistance in verifying the accounts and charges. 

       

      Check out our support hours and contact us at a time convenient to you: Support hours and types.

       

      Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

       

      I'll be around for any additional questions you have. Thanks.

      MaryLandT
      MaryLandT
      August 28, 2021

      Hello there, thefairshare.

       

      Let me help you fix the error you're getting while using QuickBooks Desktop QBDT). You can start by backing up your company file to protect against data loss.

       

      Once done, do the clean install to refresh the program files causing the error. To begin, download the installer for your version of QuickBooks.

       

      Have your license number ready. It should be on the original package or in the purchase confirmation email if you bought a digital version. You can get this info using the License Look Up tool.

       

      After that, uninstall QuickBooks by following these steps:

       

      Step 1: Remove QuickBooks

       

      1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
      2. Select Programs and Features or Uninstall a Program.
      3. From the list of programs, select the version of QuickBooks Desktop you want to uninstall.
      4. Select Uninstall/Change and then Remove. Select Next. 
      5. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

       

      Step 2: Reinstall QuickBooks Desktop.

       

      After performing those steps, you can restore the company file and continue doing your task.

       

      If you're still getting the error, I recommend contacting our Live Support Team. They can create a case to investigate the issue.

       

      Stay in touch with me if you need more help by commenting below. I'll be around until you're able to get rid of the error.

      9
      9130351192671716
      November 9, 2021

      Good Morning-  We have just upgraded to quickbooks Monterey but are having trouble logging in.  Thanks.  Bill W

       

      AlcaeusF
      AlcaeusF
      November 9, 2021

      Hello @9130351192671716,

       

      Thank you for posting here in the Community. I'd be glad to help you access your QuickBooks account using macOS Monterey.

       

      Usually, this issue happens when there are changes to the current setup because of the update. Since it started happening after the upgrade, I suggest performing some basic troubleshooting.

       

      Considering you're unable to log in, the browser's stored cache may be full. It can cause unusual behavior, like the problem when signing in to your account.

       

      I'd first suggest logging into your account using a private browser or incognito mode. It's a great way to isolate browser-related issues.

       

      Use these keyboard shortcuts depending on the browser you're using:

       

      • Google Chrome: press Ctrl + Shift + N
      • Mozilla Firefox: press Ctrl + Shift + P
      • Microsoft Edge: press Ctrl + Shift + P
      • Safari: press Command + Shift +N

       

      If you can view your account without any trouble, please switch back to the regular browser and clear its cache. It helps to restore the default setup of the browser. 

       

      In case private browsing doesn't work, use another supported web engine. This way, you'll get the best and most secure experience with the program.

       

      If you're still having issues accessing your account, let us know by adding more details. You can add a comment about the specific trouble you encounter or if you're using the Desktop for Mac version. We'll get back to you with a much more accurate resolution.

       

      I've also attached an article you can use to reset your QuickBooks password or send a request to recover your account: Get help if you can't sign in to your QuickBooks Online account.

       

      You're always welcome to post any questions you have in this space regarding your QuickBooks access. I'll be happy to help you some more. Have a good day. 

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