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February 5, 2024
Question

Can i unclear a check i cleared in error

  • February 5, 2024
  • 1 reply
  • 0 views
While reviewing bank feed transactions, I accidentally "matched" a transaction in error.  Can I delete it, correct it, or download it again from my bank?
Also, my check detail screen keeps freezing up. Any help would be appreciated.

1 reply

February 5, 2024

I'll be glad to assist you in how to undo your transaction that accidentally matches, rhonda.

 

First off, you'll want to go to the Categorized tab on your Banking page and undo the transactions. Doing so will unmatch those transactions, and I'll walk you through the process.

 

Here's how:

 

  1. Go to the Transaction menu, then click Bank Transaction.
  2. Select the bank account you want to review.
  3. Click the Categorized tab.
  4. Look for the transaction that you want to unmatch.
  5. Check the blue transaction link in the Added or Matched column to see the matched transaction.
  6. Click the Undo from the Action column.

 

Since you've mentioned your check detail screen keeps freezing, there's a possibility that the computer or device and QuickBooks Online exhibit strange behavior caused by the browser. Let's perform basic troubleshooting steps to your account through a private browser to determine if it's a browser-related issue.

 

If there's no issue using a private browser, go back to your regular browser and clear its cache. If the issue persists, you can consider using another supported browser.

 

Also, you might want to check this great resource that can guide you in reconciling your account accurately: Reconcile an account in QuickBooks Online.

 

Please let me know if there's anything else I can do for you about managing transactions. I'll be standing by for your response. Take care.