Skip to main content
A
Armature
May 4, 2024
Question

Can no longer add items expenses

  • May 4, 2024
  • 1 reply
  • 0 views

As of a few days ago, I can no longer add items to certain expenses. There's a note at the top of these expenses that I have never seen before.

When I try to add Items it is grayed out. 

I am the company admin for this account and have permissions to do anything. What has changed? What setting do I need to get into?

1 reply

I
Ivan_G
May 4, 2024

Not being able to select an item on an expense transaction is quite challenging, Armature. Let's work together to get this resolved promptly.

 

Sometimes, QuickBooks may exhibit abnormalities due to browser issues that could cause some features to malfunction. To verify, let's perform some troubleshooting steps to narrow down the result.

 

To proceed, kindly log in to your account using a private browser. It restricts websites from using cookies and doesn't record any data history.

 

The private session can be accessed using these keyboard shortcut keys:

 

  • Safari: Command + Option + P
  • Google Chrome: Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If you can add an item to your expense data using a private window, we can validate that there's an issue with your regular browser. We can fix this by clearing your cache and cookies.

 

However, if you get the same result, I recommend using another supported browser. Please click this link for more details: System requirements for QuickBooks Online products.

 

Nevertheless, if the issue persists, kindly contact our Support Team. They're well-equipped to investigate further and assist you regarding this matter.

 

Lastly, I'm adding these articles that could help you manage and organize your reports. This way, you'll get a proper contrast of your business's profitability and performance. It could also aid you in reviewing your needed data:

 

 

Please comment below if you have more questions regarding your expense items and transactions in QuickBooks. We'll make sure you're taken care of here in the Community.

A
ArmatureAuthor
May 6, 2024

I spent three hours with Quickbooks support this morning. 

Apparently, the issue is that if I have an expense that's been created through the receipts tab, you will no longer be able to add items to it. If the expenses created any other way it acts as normal and you can add items and edit as needed. However, if it is created through the receipts tab, you can edit most of the receipt just not add items.

Unfortunately for us, the items portion of expenses are very important as that is how it communicates with the other integrated software we use. This change is also retroactive, meaning any past expense is no longer editable.

 

Our workaround now is to create a copy of the expense we are having an issue with, delete the original, and then edit the new one it as needed. This is foolishness. I was told by a tier 3 customer service person that this is the way it's supposed to work at this point. It appears this change was made last Thursday. I hope they realize the folly of this and change it back to the way it was.

 

A
ArmatureAuthor
May 7, 2024

Well looks like they fixed it. 

Terms & ConditionsAccessibility statement