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January 10, 2024
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Can not file 1099's for 2023, program will not move past preview stage

  • January 10, 2024
  • 1 reply
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I can preview all 1099's but when I click next to move to step 4 - File, program will not move forward to file.
Best answer by SashaMC

Hello adkinstransporta,

 

Thank you for connecting with the Community. This is very interesting. Let's go ahead and open a private browser to see if this is a browser-related issue. Here's how:

 

  • Google Chrome:Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you can go to step 4 in the private browser, you need to clear your cache. Removing those corruptions allows the page to load a clean copy. 

 

Depending on the browser you have, follow this link to clear those cache. Another solution would be to use a different browser and redo those steps.

 

Let me know if this corrects this problem! I will be around. See you later. 

1 reply

SashaMCAnswer
January 10, 2024

Hello adkinstransporta,

 

Thank you for connecting with the Community. This is very interesting. Let's go ahead and open a private browser to see if this is a browser-related issue. Here's how:

 

  • Google Chrome:Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you can go to step 4 in the private browser, you need to clear your cache. Removing those corruptions allows the page to load a clean copy. 

 

Depending on the browser you have, follow this link to clear those cache. Another solution would be to use a different browser and redo those steps.

 

Let me know if this corrects this problem! I will be around. See you later. 

January 10, 2024

Clearing the cache worked.  Thank you for your help!!

January 10, 2024

You're always welcome!

 

I am delighted to hear that the resolution provided by my colleague was able to help you. Your positive feedback is truly appreciated. Rest assured that we'll remain committed to providing you with the best possible assistance.

 

Please remember that you can always count on us if you have any concerns when utilizing QuickBooks Online to carry out your business tasks. We're always here to offer further guidance.