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M
Merve486
October 17, 2024
Question

Can't contact human

  • October 17, 2024
  • 2 replies
  • 0 views

On Monday morning, I tried to connect with an expert because I was facing an issue (a problem that, according to my searches in the community, QuickBooks has been unable to solve for five years). I spent the entire day on my computer but could not get in touch with any expert. For 45 minutes to an hour, I kept receiving an automated message saying:

 

"Don’t worry, we haven’t forgotten about you. You’re still in line to talk to one of our experts."

Today is Thursday, and I still haven't been able to reach an expert. In the meantime, I've been trying to contact an expert every single day.

 

I can't even begin to describe how frustrated I am. This is my fourth day of sitting at my computer, trying to connect with an expert. Each time, I wait for an hour, only to be disconnected. I try again, wait for another hour, and it disconnects once more.

 

I also tried to find an email address to reach out directly, but I couldn't locate one. Has anyone else experienced this issue before?

2 replies

C
Chrea
October 17, 2024

a problem that, according to my searches in the community, QuickBooks has been unable to solve for five years)

 

Which problem?

Bryan_M
Bryan_M
October 17, 2024

Connecting with support can occasionally be difficult, @Merve486. We see that your situation requires attention. Let us work together to resolve it.

 

Let me share the exact schedule of our live support so you can speak with them next time you reach out.

 

Before anything else, I'd like to know what specific issue in QuickBooks has remained unresolved for five years. Please share detailed information about the error so we can provide the resolution you need.

 

Our care team's support hours depend on your subscription. For QuickBooks Online (QBO) Plus, Essentials, and Simple Start, support is available Monday to Friday from 6 AM to 6 PM Pacific Time (PT) and Saturday from 6 AM to 3 PM PT. The Advanced subscription offers support at any time of the day.

 

You can also refer to this article and use the contact number provided there to call us directly: QuickBooks Online Support.

 

Check out this article if you want to update your company's basic information: Change your business name, contact info, or EIN in QuickBooks Online.

 

Don't hesitate to return here if you have further information about your issue or any QuickBooks-related queries. We'll be happy to help. Have a good one.

D
DrBruce2021
December 28, 2024

how do i contact a live human to correct a 401K employee setup error and correct the Match portion from July 1,2024 t0 December 28, 2024?  The AI chat is overwhelmingly inadequate

J
JayneusCaesarR
December 28, 2024

Thank you for reaching out here in the Community, @DrBruce2021. Let me guide you on how to reach out to one of our experts that will help you correct your 401K employee's set-up.

 

To ensure you can connect to our support team, log in to your QuickBooks Online (QBO) account and utilize the Help icon at the upper right corner of your screen. QuickBooks has a unique way to connect with our tech support. Below are the steps you to connect:

  1. In your QBO account, select the Help icon at the upper-right corner of your screen.
  2. Please provide a brief description of your concern.
     

  3. Select the Search tab, and click Contact Us at the bottom.
  4. You will be prompted to answer "How would you like to connect with us?" Choose one of the available options.
  5. Then fill out your information, and select Get a call.

 

They're open Monday to Friday, from 6:00 AM to 6:00 PM Pacific Time, and on Saturday, from 6:00 AM to 3 PM PT. For more details here's an article to help you: Get help with QuickBooks products and services.

 

If you have any concerns, you can post your queries here in Community. We are available 24/7 support that can help you achieve your goals inside QBO. Don't hesitate to click Reply button below.

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