Skip to main content
R
radiusmarketing
March 20, 2023
Question

Can't create items as subitems - Unrecoverable Error 1407352757 53396

  • March 20, 2023
  • 2 replies
  • 0 views

Updated my QB Premier Plus 2023 software to the latest version (v.22.0.4004.0) this evening. Now, when I try to create an item and assign it as a subitem, I receive Unrecoverable Error 1407352757 53396 and the software closes. I've tried the QB Tool Hub to check both the company file and the software, both come back with no issues. I've checked the .Net framework and it has no issues. I've made sure that all Windows 11 updates are installed. Any suggestions to get this working again?

    2 replies

    MichelleBh
    MichelleBh
    March 20, 2023

    The workarounds you try are the best practice for resolving unrecoverable error 1407352757 53396,@radiusmarketing. I appreciate you attempting those.

     

    We want to resolve this issue as soon as possible so you can create sub-items and complete your task accordingly.

     

    Currently, creating sub-items in QuickBooks Desktop is under investigation. No worries, our engineers are already aware of the problem and are working on a permanent solution. I suggest calling our customer care agents so they can add you to the list of affected users. You'll receive an email with investigation updates once fixed. Proceed with the following steps:

     

    1. Press F1 on your keyboard to open the Help page.
    2. Click Contact Us.
    3. Enter your concern in the box and select Continue.
    4. Choose either Start messaging or Get a callback.
    5. Complete the required data and submit the request.

     

    Make sure to contact them within business hours to ensure a swift response.

     

    For future reference, you can read the following articles below to learn how to add a category, combine two items, and other related matters:

     

     

    If there is anything else you need assistance with items, don't hesitate to let me know. I'm always willing to assist. Be safe, @radiusmarketing.

    R
    radiusmarketingAuthor
    March 23, 2023

    Appreciate your response. Good to know it's a known issue and not a one-off issue on my end. I'll try to reach out to CS tomorrow to be placed on the list.

     

    Also, thank you for the information about Categories. Unfortunately, I'm on Premier Plus which doesn't appear to support Categories at this time.

    C
    CDCconsvs
    April 10, 2023

    My error code is 1407170851 22484.

    I am trying to add an existing item as a sub item in QBDT 2023 Pro and it keeps crashing. 

    LieraMarie_A
    LieraMarie_A
    April 10, 2023

    I'm here to ensure you can turn an existing item into a sub-item successfully, @CDCconsvs.

     

    To fix the issue, we can take some troubleshooting actions. Make sure to update QuickBooks to the most recent version before we begin. This ensures that you have the most recent security updates and patches. Then, make a copy of your company file for backup.

     

    Then, follow these steps to perform a mini repair on your software:

     

    1. Close your QuickBooks.
    2. Download the QuickBooks Tool Hub file.
    3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. Click Finish.
    6. Double-click the icon on your Windows desktop to open the tool hub.

     

    From there, let's run the Quick Fix my Program tool from the Tool Hub.

     

    1. In the QuickBooks Tool Hub, select Program Problems.

       
    2. Select Quick Fix my Program.
    3. Start QuickBooks Desktop and open your data file.

     

    If the issue persists, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

    Keep me posted below if you need further assistance with any unexpected issues in the program. We're right here to make sure everything is taken care of.

    D
    drshchs
    June 14, 2023

    I have this same issue since upgrading to windows 11...have been on the chat with support...reinstalled several times...did the quick fix many times...still crashing on any item that has sub items.  I can access/edit/update any items that don't have subitems.

     

    Need fix very soon plz.

    Terms & ConditionsAccessibility statement