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tamimd67
April 1, 2019
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Can't delete invoices & payments from my company file in qbo plus

  • April 1, 2019
  • 2 replies
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I am trying to delete two invoices and two payments from my company file in qbo plus (jpg attached).
However, qb is telling me that I can't because each transaction is linked to a deleted project.
I can't switch them to the active projects either.

Any help would be appreciated.

Best answer by Rose-A

Thanks for getting back to us, tamimd67.

Allow me to take over and provide you with some information about deleting invoices and payments via QuickBooks Online Plus.

 

As my colleague mentioned above, we haven't resolved this unexpected behavior yet. We don't have a specific time frame as to when and how this will be mediated upon, rest assured we are taking this seriously. Please know that our team has been working through the night to resolve these incidents.

 

As soon as an update is received, I will be happy to update this thread and will let know so that you can get back to business.

 

To be able to provide you with the right issue resolution, could you please confirm what specific error you encountered that result in a corrupted file? Or can you send a screenshot for me to have a better view of the issue?

 

You may find this article helpful: https://quickbooks.intuit.com/community/Help-Articles/Projects-FAQs/td-p/186002.

 

You can stay connected with me by leaving a reply below, if you have more questions about invoices and payments. I'll zip right back to help you.

2 replies

A
Anonymous
April 1, 2019

Hey there, @tamimd67,

 

It's nice to see you here today. I can share some updates about the error: "This transaction is linked to a deleted project: It can't be deleted or modified."  you're getting in QuickBooks Online.

 

Our engineers currently tagged this an ongoing issue with QuickBooks Online and our engineers are diligently working to roll out a fix for this unexpected behavior. While they're investigating on what's causing the hitch, I'd recommend getting in touch with our QuickBooks Online Care team to be added to the list of affected users.

 

Once you've added, you'll receive live email notifications when an update is available. To contact us, follow the steps below:

  1. At the top-right corner of the QBO Dashboard, click (?) Help menu.
  2. Click the Contact us button on the pop-up screen.

That should connect you to our live support agents. You can have them add you to the investigation number INV-25904.

 

Please feel free to contact me anytime. I am here to help you should you need further assistance with QuickBooks. Wishing you a great and productive week!

T
tamimd67Author
April 1, 2019

Thank you for your help.  Unfortunately, it appears that I have other problems as well.  Customer service is telling me that my quickbooks file is corrupted and that fixing the issue is not covered by my subscription plan.  Unfortunately, the explanation is too technical for me to understand . . . something about outside domains having access????  It appears that I either have to go without QB Online Plus for 90 days, then re-subscribe, or switch to a new software.  I am very sad.

Rose-A
Rose-AAnswer
April 1, 2019

Thanks for getting back to us, tamimd67.

Allow me to take over and provide you with some information about deleting invoices and payments via QuickBooks Online Plus.

 

As my colleague mentioned above, we haven't resolved this unexpected behavior yet. We don't have a specific time frame as to when and how this will be mediated upon, rest assured we are taking this seriously. Please know that our team has been working through the night to resolve these incidents.

 

As soon as an update is received, I will be happy to update this thread and will let know so that you can get back to business.

 

To be able to provide you with the right issue resolution, could you please confirm what specific error you encountered that result in a corrupted file? Or can you send a screenshot for me to have a better view of the issue?

 

You may find this article helpful: https://quickbooks.intuit.com/community/Help-Articles/Projects-FAQs/td-p/186002.

 

You can stay connected with me by leaving a reply below, if you have more questions about invoices and payments. I'll zip right back to help you.

    J
    JK2277
    October 16, 2020

    I have the same issue. I want to delete an invoice and a project it's attached to. This is what I get.

    R
    Ryan_M
    October 16, 2020

    Hi @JK2277,

     

    Thank you for the screenshot you included. I'll walk you through how you can delete an invoice that's linked to a deleted project. 

     

    You'll need to reactivate the project in question first. 

     

    Here's how:

     

    1. Go to the Projects tab.
    2. Click the small Gear icon on the Projects list.
    3. Tick the Show deleted projects box.
    4. From the Options drop-down menu, choose what you want to do with your deleted project. 

    At this point, you can proceed to delete the invoice you no longer need. When done, you can delete the same project as well, if you don't need it.

     

    If you have other questions about the Project feature, see this article: Projects FAQ. Common questions about this feature are listed, along with their answers.

     

    Feel free to post a question if you have other concerns. I'll be sure to take care of them for you. 

    A
    AyoMoon
    January 14, 2021

    I followed these instructions but the project that was deleted (that has a transaction associated to it that I can't delete) is NOT in this list!

     

    What do I do?

     

    Ayo

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