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T
TERSCO
December 20, 2022
Question

Can't find IIF file on MacBook

  • December 20, 2022
  • 1 reply
  • 0 views

Hello, in the past I've exported my Intuit QB payroll info by way of an .iif file into my desktop Quickbooks. I'm using QB MacPlus 2022 and I have a MacBook Pro on IOS Monterey 12.5.1.  I've let a few months go by since exporting and not sure what happened but when I export, the message comes up that it exported X number of transactions.  I go to my Downloads file where I usually find the .iif file and it's not there. I've searched my MacBook and nothing comes up. I've done some online searches but can't figure our why the iif file isn't exporting to my Downloads file now.

1 reply

A
AileneA
December 20, 2022

Hello, TERSCO. 

 

I'd like to offer my assistance and make sure you'll be able to locate the IIF file.  

 

Most of the time, the default location for the downloaded files set by your browser is on your Downloads folder. 

 

You can try locating the files on the Downloads folder on your PC: 

 

  1. Select File Explorer from the taskbar, or press the Windows logo key  + E.
  2. Under Quick access, select Downloads.
  3. You can also find your Downloads folder under This PC.

You can also look in your browser's settings to see where it's saving your downloads. Or you may consider checking out other folders on your computer. You may have saved it in another location. 

 

You can also modify the settings and change default download folders on QuickBooks for Mac. Here's how:

  

  1. Open the Safari app, then click on the Safari drop-down menu.
  2. Select Preferences.
  3. Ensure that the General tab is selected, then change the File Download Location to wherever you want.

 

If you're still unable to locate it, I propose downloading it again in your Payroll settings. Then, import it to your Mac program.

 

However, If you're getting the same result after trying them out, I'd suggest calling us. We can try a few more troubleshooting steps to ensure you can locate the downloaded IIF file.

 

Here's how to get our contact number: 

 

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Click the Using QuickBooks for Mac topic.
  4. Scroll down and click the Get Phone Number button. 

Additionally, let me share this resource to guide you fix some issues in exporting data: QuickBooks Desktop export troubleshooting (Mac, IIF, & One-Click).

 

Keep me posted if you have other concerns managing your data in QuickBooks. I'll be more than happy to help you further. Have a wonderful day!

T
TERSCOAuthor
December 20, 2022

Thank you for your response.  I just figured out the issue. The iif file doesn't go to my Downloads file if I'm using Safari, it doesn't go anywhere on my computer as I've done multiple file searches without finding the iif file. There downloads I perform for other website all go into Downloads with no issue.  When I just logged in to payroll using Chrome as my browser, I exported and the iif filed showed up in Downloads. So there is an issue with the export function and Safari.   This issue is now resolved as long as I'm using Chrome but I don't know why Safari has this problem. 

    J
    JonpriL
    December 20, 2022

    Appreciate the update, @TERSCO.

     

    Great work! I'm happy you've figured this one out and are now able to find the IIF file you just downloaded.

     

    As always, let us know in the comments below if you have any other QuickBooks concerns. The Community space got you 24/7.

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