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M
MA736
March 5, 2022
Question

Can't login into my Quickbooks Online accoutant account

  • March 5, 2022
  • 2 replies
  • 0 views

Can't log in into my acount. After putting email and password, page appear, 

Thank you for your patience
We have received your request and will process your sign-up shortly.
and in URL : error?errorCode=RPS_LOCKOUT 
 

2 replies

S
SarahannC
March 5, 2022

Hello there, @MA736.

 

Since you've already entered your correct email address and password, you'll also need to make sure that your subscription status is active.

 

Since you're still experiencing an error message when trying to log in to your account, I suggest clearing your browser's cache to resolve this. Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. 

 

 First, try using a private browser or an incognito window.

 

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

 

If you no longer have the error, then you can clear the cache in the one that you're currently using. Then, restart your browser right after.

 

You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

 

Here are some articles for more information about managing manage your QuickBooks Online:

 

 

Stay in touch if still need help when trying to log in to your account. I’m always glad to help in any way I can. Take care and have a great day, MA736!

S
SarahannC
March 7, 2022

Hi MA736,


Hope you’re doing great. I wanted to see how everything is going about logging in to your QuickBooks Online Accountant account (QBOA). Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

M
mtnrbizsolutions
June 25, 2022

I can't seem to login either. I put in my User ID (email) and password and the next screen says theres no account with that ID. I've cleared my browser, changed the password, used the text code, changed the password again, and recovered User ID - still shows a screen that says 'sorry, we can't find an account under that email." Tried to re-sign up, says email already has an account. HELP. 

M
MDHA
August 21, 2023
 

I cannot even get to a log in screen. WHY?????????????????

C
ChristieAnn 11
August 21, 2023

It's nice to see you in the QuickBooks Community, MDHA. Let me walk you through some troubleshooting steps so you can log in to QuickBooks smoothly.

 

Beforehand, please know that the error message " Looks like you don't have the required permissions. Contact your system administrator" appears when QBDT isn't run as an administrator and there are pending QuickBooks updates that need attention.

 

To fix this, I recommend running QuickBooks Desktop as an administrator by right-clicking on the QuickBooks icon and selecting Run as Administrator. I've attached screenshot below for visual reference.

 

 

After that, enter the correct login credentials when accessing your company file. You can also try manually resetting your password if you're still unable to log in. Alternatively, use our Automated password reset tool instead if you want.

 

Then, update QuickBooks to the most recent version after logging in successfully to get the newest features and fixes. Before doing so, make sure you're in single-user mode. Go to the File menu and then select Switch to Single-user Mode.

 

Lastly, refer to this article if you need steps on fixing an error that says QuickBooks stopped working: QuickBooks Desktop won't open.

 

Don't hesitate to post again if you have further questions about this or any QuickBooks-related concern, MDHA. I'm always around to assist you.

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