All of a sudden I can't remove receipts. The x that used to be there next to the file is gone. his happens whens when copying an existing invoice or bill. Also happens when creating a new one.It won't let me drag and drop a new receipt either. I have to click attachments to upload. I'm using a MacBook Pro.
I'm here to provide some troubleshooting steps so you can remove receipts in QuickBooks, xennus.
It could be a browser-related issue. Let's check by logging into your QuickBooks account using a private window and remove receipts from there.
If it works, you can clear the browser's history. Follow the steps to clear cache for your browser.
After clearing the history, make sure to restart your browser for changes to take effect.
If the same issue persists, you can use other supported, up-to-date browser. Please browse this article so you know: System requirements for QuickBooks Online.
If you're still unable to remove receipts, I recommend contacting our QuickBooks Live Team. They can create a case under your company file and send you updates via email.
Keep me posted if there's anything else I can help you with removing receipts. Just leave a comment below and I'll get back to you.
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