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bjc60640
October 23, 2022
Solved

. Can't restore company file and receiving 6000 -83 error.

  • October 23, 2022
  • 2 replies
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Computer crash and need to restore company backup on new computer. Can't restore company file and receiving 6000 -83 error. There is not a server. 1 PC crashed, installed Quickbooks Desktop on new PC and tried to restore last company backup and cannot restore. 

Best answer by bjc60640

I appreciate you for getting back in the thread, @bjc60640. I'll point you in the right direction to get this sorted out so you can proceed to restore the backup copy of your company file.

 

Before anything else, may I know if you've tried performing the steps provided by the previous representative? If yes, and the issue persists, I recommend reaching out to our QuickBooks Customer Care Team. This way, they can check and investigate to determine the root cause of the problem. They can also help you sort it out so you can complete your tasks in QBDT. I'll gladly input the steps below so you can proceed. To begin, here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
  • If you don't already have an account, make sure to Create a new account.

       6. We'll email you a single use code. Enter your code and select Continue.

 

  • If you have more than one account, select the account you want to use and then Continue.

       7. Select to chat with us or Have us call you.

 

 

See this article for more information: Contact QuickBooks Desktop support.

 

In addition, here's an article to help you manage payments in QBDT: Take and process payments in QuickBooks Desktop.

 

You can also check this article to learn how you can track the money in and out of your business in QBDT: Track your cash flow in QuickBooks Desktop.

 

@bjc60640, if you have any additional QuickBooks-related concerns. Feel free to post here in the Community space again. Rest assured, I've got your back, and I'll help you again. Take care, and have a great weekend.


I discovered how to fix the problem although the QuickBooks support person could not. The problem was that my company file ended in ADR instead of QBW so it wasn't identified as a Quickbooks company file. I made a copy of the ADR file, changed it to a QBW, and was able to open the company file and create a backup which I was able to restore. No where in any of the information did I see this solution. I suggested it be added to the knowledge base. Apparently you can't restore a backup created from an ADR file

 

2 replies

Rubielyn_J
Rubielyn_J
October 23, 2022

I'm here to help make sure you can restore your company file, @bjc60640.

 

The -6000 errors can occur on both local and network setup. The issue happens when hosting is on or the .ND file doesn't work right. 

 

To fix this, let's ensure to update QuickBooks and then download the QuickBooks Tool Hub and run File Doctor.

 

If issue persists, let's rename the .ND and .TLG files. These are configuration files that allow QuickBooks to access a company file in a network or multi-user environment.

 

Here's how:

 

  1. Open the folder that contains your company file.
  2. Locate the files with the same file name as your company files but with extensions .ND and .TLG.
  • company_file.qbw.nd
  • company_file.qbw.tlg

       3.Right-click each file and select Rename. 

       4.Add the word OLD at the end of each file name. Example:company_file.qbw.nd.OLD.

       5.Open QuickBooks again and try to sign in to your company file. 

 

If the same thing happens, proceed to the remaining steps in this article: Resolve Error -6000, when opening a company file .

 

Once everything is settled, you can use your backup company file (.qbb) to restore your company file in QuickBooks Desktop. For your reference, you can review this article: Restore a backup of your company file.

 

Fill me in if you have other concerns with restoring company file in QBDT. I'll be around to help you always. Stay safe!

Fiat Lux - ASIA
Fiat Lux - ASIA
October 24, 2022

@bjc60640 

Which QB Desktop year version do you have?

B
bjc60640Author
October 28, 2022

Quickbooks Pro 2020

K
Kurt_M
October 28, 2022

I appreciate you for getting back in the thread, @bjc60640. I'll point you in the right direction to get this sorted out so you can proceed to restore the backup copy of your company file.

 

Before anything else, may I know if you've tried performing the steps provided by the previous representative? If yes, and the issue persists, I recommend reaching out to our QuickBooks Customer Care Team. This way, they can check and investigate to determine the root cause of the problem. They can also help you sort it out so you can complete your tasks in QBDT. I'll gladly input the steps below so you can proceed. To begin, here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
  • If you don't already have an account, make sure to Create a new account.

       6. We'll email you a single use code. Enter your code and select Continue.

 

  • If you have more than one account, select the account you want to use and then Continue.

       7. Select to chat with us or Have us call you.

 

 

See this article for more information: Contact QuickBooks Desktop support.

 

In addition, here's an article to help you manage payments in QBDT: Take and process payments in QuickBooks Desktop.

 

You can also check this article to learn how you can track the money in and out of your business in QBDT: Track your cash flow in QuickBooks Desktop.

 

@bjc60640, if you have any additional QuickBooks-related concerns. Feel free to post here in the Community space again. Rest assured, I've got your back, and I'll help you again. Take care, and have a great weekend.

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