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T
TCSI
June 18, 2023
Question

Can't send emails using GoDaddy (Microsoft 365) SMTP server. Get "Your browser is a bit unusual..." message when trying to log in

  • June 18, 2023
  • 3 replies
  • 0 views

GoDaddy recently upgraded to MS365 mail servers which only accept OAuth2 authentication.  I tried to update my Email Preferences in QB, selecting Outook/Hotmail/Live as the Provider and selecting the Enhanced Security check box.  It brought up a Microsoft 365 login screen, but after entering my credentials it brought up an error window stating "Your browser is a bit unusual..." (see attachement).

It doesn't look like QB can just open the message in my native email program (Thunderbird) where I can manually send it anymore, so is the only solution for me to have to save a PDF copy of my invoice, and manually enter the recipients, subject line, text message, and attach the file?

3 replies

C
ChristieAnn 11
June 18, 2023

Welcome to the QuickBooks Community, TCSI. Let's perform troubleshooting steps so you can send emails in QuickBooks Desktop without issues.

 

The error you received might be a settings issue. Since you've already updated your email preferences in QuickBooks, let's check your browser's email preferences and you may need to reset your email preferences there. QuickBooks uses Internet Explorer to run web services in the background.

 

Here's how:

 

  1. Close your QuickBooks Desktop company file.
  2. Open Internet Explorer.
  3. Select Tools then the Settings menu. Then, Internet options.
  4. Choose the Programs tab and click Set Programs.
  5. Select Set your default programs. Then select the email service you want to use.
  6. Click Apply, then OK.
  7. Close Internet Explorer.

 

If you get the same result, I suggest repairing your MAPI32.dll. You can open this artilcle and follow the instructions stated in Step 4 to perform the process: How to fix "Error: QuickBooks is unable to send your email to Outlook".

 

If the issue persists, you may accomplish the solution you've mentioned which is to save a PDF copy of my invoice, and manually enter the recipients, subject line, text message, and attach the file. Then, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account and be able to investigate the cause of the error.

 

Lastly, I'm adding this article if you need help creating multiple templates for each transaction type in QBDT: Create custom email templates in QuickBooks Desktop.

 

I’m always ready to assist you if you have any other questions or concerns about managing your emails and other tasks in QBDT. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe, TCSI.

T
TCSIAuthor
June 25, 2023

This seems like a outdated response which is not tailored to my specific issue.  Internet Explorer is not used anymore with Windows 10, which now uses MS Edge.  I'm guessing anyone who is using QBDT and has a recently updated GoDaddy email server is having this issue (which looks like it has been an issue for years, seeing previous posts).  Previously, it appears you could work around the problem by using basic authentication, but I don't think that works anymore with the latest Office365 update.

I would consider calling your support team, but am not really willing to pay for for support when this seems more like a product (or documentation) bug.

    K
    kmeckert
    August 2, 2023

    Did you ever find a resolution for this issue?  I am having the same problem.  thanks.

     

      C
      ChristineJoieR
      August 2, 2023

      I can see you're currently having trouble sending your emails, @kmeckert. Let's resolve this error you encountered by updating your Microsoft Office and QuickBooks Desktop.

       

      Before that, may I ask if you tried the suggested troubleshooting provided by my colleague above? If you tried it already, let's proceed to the next possible fixes to get you back on track.

       

      For some reason, this error usually appears when Microsoft is outdated. Thus, we'll have to update it to get the latest features, security patches, and bug fixes for Office 365 subscribers. These updates are vital to keep your Office apps up and running seamlessly.

       

      Here's how:

       

      1. Open the Office app that you want to update.
      2. Then, open a Blank document.
      3. Click on File.
      4. Click on Account, which is listed on the left.
      5. Click on the Update Options drop-down menu, and click on Update Now to install office updates.

       

      Next, update your company to the latest release. It will keep your account up to date and improve QuickBooks Desktop features.

       

      Here's how to update manually:

       

      1. Go to Help and select Update QuickBooks Desktop.
      2. Select Update Now, then choose Get Updates.
      3. After that, close and reopen QuickBooks.
      4. When asked to install, select Yes.
      5. When the installation finishes, follow the on-screen instructions.

       

      Once done, close your Desktop account and reopen this as administrator.

       

      1. Press the Windows Start button and search for QuickBooks Desktop there.
      2. Your results ought to appear in the Search window.
      3. Select the year and version of QuickBooks by using the right-click menu.
      4. Tap the Run as administrator to start.

       

      After reopening as admin, update the application again to guarantee the available fixes and product improvements will fall into place.

       

      Here's an article to see the detailed instruction. You can also visit the Video Section: Update QuickBooks Desktop to the latest release.

       

      Let me know if you have other concerns with your company. I'll be here to support you along the way. 

      T
      TCSIAuthor
      August 2, 2023

      Office365 auto-updates, so I think the MS software is fine (it doesn't even have an Update Now option). 

       

      Strangely enough, I have QBDT on auto-update, but it was not updated to the latest release.  I did follow the manual update procedure but that still did not solve the problem.  When trying to use enhanced security, it brings up the Webmail Authorization window with the GoDaddy logo, but after entering my UN/PW, it brings up a message

      Your browser is a bit unusual...

      Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.

      U
      User_Firm_Sine
      February 26, 2024

      So I wanted to reach out with a resolution, in-fact I made an account just to post what worked for us.

       

      You're unable to use the WebAuth portal and the hand-off for Outlook with the GoDaddy Office 365 is less than desirable coupled with crashes and errors. We thought it was tied to end-point security and corrupted files initially but this has been the long term resolution for us. 

       

      You need to enable SMTP Authentication on your Email Account as directed in the link posted below and uncheck the SSL/TLS checkbox in Quickbooks from the Edit > Preferences > Send Forms configuration.

      Accepting the SMTP settings that auto-populate. 

       

      https://www.godaddy.com/help/enable-smtp-authentication-40981

       

      I apologize if portions of this is scattered throughout this thread, but this is a consolidated fix. 

      If you have questions please reply and I will do my best to support.

       

      Thank you!

      R
      rroca
      March 29, 2024

      I just spent a whole day with a similar problem After updating QB Desktop from 2022 to 2024 I lost my email setup. I tried to plug in the SMTP "address" that was for my Godaddy Outlook 365 email, but every time I treid to send a test email, it would never recognize my password.

      Back and forth between Godaddy ("we haven't changed anything, go to QB") and QB ("our notes say that Godaddy is no longer compatible with QB") with no resolution. I finally read in this forum a mention that Godaddy has switched from Secure Server to an Outlook/365 setting.

      So I went back into QB and chose "other", my email address and used SMTPOUT.SECURESERVER.NET, port 587. Bingo, it worked!

      I have called Godaddy and QB tech support to offer my solution, since both have continued to get calls about this.

      Hope this helps others.

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