Skip to main content
D
DSPROUSE
May 20, 2024
Question

Cannot even function with Quickbooks today!!!

  • May 20, 2024
  • 1 reply
  • 0 views

Cannot perform Journal Entries, no drop downs work for GL accounts, vendors, customers, etc.  When I go to look at a previous entry whether it is a journal entry, a bill, etc. there are no GL accounts populated when they had been previously chosen.

Quickbooks is very unstable today!!  

I know they are working on changing EVERYTHING in the system, but the priority should be on providing the service we all pay for.  If it isn't broke DON'T FIX IT!  The so-called improvements they are making is just slowing us all down!

    1 reply

    R
    RhoiceW
    May 20, 2024

    Hi there, DSPROUSE. I can route you to our appropriate support team for you to have updates about not able to choose a GL account in the dropdown button.

     

    As per checking on our list, we've received reports of similar cases regarding the dropdown button issue and preventing users from selecting GL accounts in QuickBooks Online (QBO).

     

    I know how impacting this is in your business. While there are no updates yet, I suggest contacting our QuickBooks Online support team to be included in the list of affected users and to receive email updates about the dropdown button. Please be assured that our product developers are working on resolving this quickly.

     

    Here's how:
     

    1. Log in to your QBO company.
    2. Select Help (?).
    3. Click Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

     

    Furthermore, you can refer to this article to learn how to troubleshoot your browser: Clear cache and cookies to fix issues when using QBO

     

    Comment on the post if you still have concerns about the dropdown button or any QuickBooks-related concerns. I'm always here to help.

    Terms & ConditionsAccessibility statement