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L
LEANDRA 74
June 15, 2022
Question

Cannot Open Attachments in 2022 Desktop

  • June 15, 2022
  • 2 replies
  • 0 views

Our company attaches excel and PDF documents to transactions as back up. Once we upgraded to 2022, suddenly we are getting an error and cannot open or view the attachments.

 

I tried opening the old 2019 version, and am getting the same pop-up window with the error.

 

Has anyone else had this issue and if so, what did you do to resolve it?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
June 15, 2022

Share the screenshot of the error message. Click the Photos icon the menu to insert the image here.

L
LEANDRA 74Author
June 15, 2022

I have attached the pop-up error.

 

I also noticed that we no longer have an icon indicator showing that the bill has an attachment, something that the previous version had and we would like to get back.

D
Dripping Water
January 12, 2023

I too have a very similar issue.  I recently created a new company file (With a new name and on another machine), exported my Customer.iif from my old company file and imported .IIF to the newly named company file. As per another discussion in this forum, I also copied the ATTACH folder from the old company file sub-folder to the new machine and location. Then opened the new ATTACH folder, and renamed the old company named sub-folder to my new named company. Executed the REPAIR ATTACHED DOCUMENT LINKS, No ERROR MESSAGE, Repair was complete.  However, NO PAPER clips showed up in the customer list, and No documents were attached to any of the customers. Both the old and new companies were QB DESKTOP 2021 R12P.

 

E
Erika_K
April 2, 2024

 I appreciate you following the resolutions mentioned on this thread, Newmon. Let me point you on the right direction of support to help you with managing your attachments. 

 

Since the issue persists, I recommend contacting our Customer Care Team. They have the means to securely address this matter via screen sharing while ensuring the protection of your personal information.

 

Here's how: 

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue. 
  4. Sign in to your Intuit account, choose Continue, and then Continue with my account. 
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Click chat with us or Have us call you.   

 

Here are different resources to help you get the answers to frequently asked questions and recommended troubleshooting steps for common issues related to QuickBooks Document Center and the different QuickBooks Desktop tools to help fix problems and errors: 

 

 

Feel free to reach out if you have further questions about handling your attachments and other files in your company. I'll be here assist. Stay safe! 

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