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KACCPA
Nov 15, 2023 11:23 PM UTC
Solved

Cannot open multiple tabs in QBO Desktop App

A few days ago the + button to open multiple tabs within the QBO desktop app for accountants stopped working.  This feature is described in this article: "Download and use the QuickBooks Online desktop app" in QB help and in multiple other items of Intuit propaganda.  I relied heavily on this feature. Is this happening to anyone else? If so, are they bringing it back? What on earth could the rationale be for taking away this incredibly useful functionality?  It is the only reason I use the app vs accessing QBO through a browser.  

ChristineJoieRAnswer
Nov 16, 2023 2:39 AM UTC

Hello, @KACCPA. I recognize the significance of ensuring smooth integration with the QuickBooks Online Desktop app. Let me assist you in addressing this issue.

 

I possess various solutions to enhance the performance of the desktop app.

 

First, you can reset your app data. Here's how: 

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

 

You can also visit these articles:

 

 

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day!

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1 reply

ChristineJoieRAnswer
Nov 16, 2023 2:39 AM UTC

Hello, @KACCPA. I recognize the significance of ensuring smooth integration with the QuickBooks Online Desktop app. Let me assist you in addressing this issue.

 

I possess various solutions to enhance the performance of the desktop app.

 

First, you can reset your app data. Here's how: 

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

 

You can also visit these articles:

 

 

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day!

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