Cannot Open Outlook from QB
Technical problem:
We have Quickbooks on a terminal server and several users are reporting that clicking the "email" button when viewing a purchase order or any operation that has the "email" button, a small Outlook authentication window appears. When they supply their credentials (we've tried local domain and Azure side email address and password, verified correct), the box quickly reappears as if the credentials were incorrect. The box will close after the second attempt and a Quickbooks error message appears stating it could not log into Outlook.
One user states that the dialog for the credentials looks different. Right now the prompt says "Outlook MAPI" and the user claims it used to not say the "MAPI" part. I also have not seen credentials prompts say "MAPI." It's not that weird as it is using the MAPI protocol, but worth mentioning if anyone has ever seen the same thing.
We reinstalled Office and Quickbooks, both are up-to-date.
There are no logos on invoices/POs (suggested fix by a community member)
Any ideas?
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